If you are seeking only one piece of information in a routine inquiry message you should:
A) begin with the specific question.
B) open the message with an expression of thanks.
C) use the we-viewpoint.
D) avoid using the active voice.
E) use cliches that sound positive to build goodwill.

Question

Quizplus · Accepted Answer

Beginning with the specific question is the best way to ensure that the recipient of the message understands what information is being requested and can provide a direct answer. This approach is efficient and effective in communicating the purpose of the message. Opening with an expression of thanks or using cliches may be seen as insincere or unnecessary in a routine inquiry message. Using the we-viewpoint is more appropriate when discussing shared responsibility or collaboration, and avoiding the active voice is not necessary in this context.

If You Are Seeking Only One Piece of Information in a Routine