Which of the following illustrates the most positive way of explaining a shipping delay?
A) Your order of 65 EZ staplers will not ship until June 12 due to production delay.
B) Your order of 65 EZ staplers did not ship today as expected due to a production delay.
C) Production of EZ staplers resumes on June 1; your order of 65 EZ staplers will arrive on June 12.
D) We cannot ship the EZ staplers you had asked for because production does not resume until June 1.
E) Because we aren't producing EZ staplers until after June 1, you will receive your order sometime around June 12.

Question

Quizplus · Accepted Answer

Option C focuses on the solution and provides a clear timeline for when the customer can expect their order, making it the most positive way of explaining the shipping delay.

Which of the Following Illustrates the Most Positive Way of Explaining