Which of the following is an ideal opening for a direct claim?
A) A polite but direct statement of what you need
B) A direct statement accusing the reader of unprofessional services
C) A statement with words such as disappointment and complaint which reflect your emotions
D) A paragraph of background information written in the we-viewpoint
E) A statement identifying the fault of the reader

Question

Quizplus · Accepted Answer

A polite but direct statement of what you need is the ideal opening for a direct claim. This sets the tone for the rest of the message and focuses on the solution rather than the problem. Accusing the reader of unprofessional services or using emotional language may cause the reader to become defensive and less likely to help. Providing background information may be important, but it is not necessary in the opening sentence. Identifying fault can also lead to defensiveness and may not be necessary in the opening sentence.

Which of the Following Is an Ideal Opening for a Direct