Which of the following should be included in the body of a direct claim?
A) An indirect statement blaming the reader
B) A direct statement accusing the reader of unprofessional services
C) A statement with words such as disappointment and complaint that reflects your emotions
D) A paragraph of explanation to help your reader understand your claim
E) A statement identifying your long-standing business relationship written in the we-viewpoint

Question

Quizplus · Accepted Answer

Including a paragraph of explanation will help the reader understand the claim being made and the reasons behind it, leading to a more effective and efficient resolution. Options A and B are aggressive and accusatory, which might trigger a defensive response from the reader. Option C is emotional and does not provide specific details about the claim. Option E might not be relevant to the issue at hand and could come across as manipulative.

Which of the Following Should Be Included in the Body