Why are most claim messages written in the indirect approach?
A) They involve routine circumstances.
B) They involve unhappy news.
C) They require that negative news be placed at the beginning of the message.
D) They require that the we-viewpoint be used.
E) They do not need to be adapted according to the audience.

Question

Quizplus · Accepted Answer

Most claim messages involve conveying unhappy or negative news, such as the need for a refund or a complaint about a product or service. Using the indirect approach allows the writer to provide context and potentially soften the blow of the negative news before getting to the specific request or complaint.

Why Are Most Claim Messages Written in the Indirect Approach