Which of the following claim messages presents its content in the most positive manner?
A) It was highly disappointing that we received a broken product.
B) I have been a long-standing customer and am not happy with the shabby treatment of my order.
C) I expect your company to be more professional in handling my orders henceforth.
D) We would appreciate if you could replace the broken piece by tomorrow.
E) I am not satisfied with the goods you had sent.

Question

Quizplus · Accepted Answer

Option D is the most positive as it is a clear request for a solution without any negative or accusatory language. It also includes a polite tone with the use of "we would appreciate" instead of demanding or insisting on a replacement.

Which of the Following Claim Messages Presents Its Content in the Most