A customer-focused business can build customer value and loyalty by:
A) Making a loyal customer feel special with website personalization
B) Letting customers place orders directly, or through distribution partners
C) Letting customers check order history and delivery status
D) All of the choices are correct.

Question

Quizplus · Accepted Answer

All of the choices are correct as they all involve aspects of enhancing the customer experience and making it easier for customers to do business with the company. Personalization, order placement options, and order history and delivery status checks all contribute to improving customer value and loyalty.

A Customer-Focused Business Can Build Customer Value and Loyalty By