Question 1

How does social identity theory explain why out-groups form?

Accepted Answer

The answer of How does social identity theory explain why...

Question 2

The desire to know if we are "in" or "out" refers to our need for:
A) Inclusion
B) Recognition
C) Empathy
D) To be listened to
E) None of the above

Accepted Answer

The desire to know if we are "in" or "out" refers to our need for inclusion. We want to feel like we belong and are a part of a group or community.

Question 3

Share an example of a time you responded to out-group members in a way that enhanced the whole group and its goals.

Accepted Answer

The answer of Share an example of a time you...

Question 4

Listening to out-group members requires leaders to do everything except:
A) Trying to be open-minded
B) Paying attention to what people say
C) Accepting that intolerance may occur and not much can be done about it
D) Allowing all members to express their viewpoints
E) None of the above

Accepted Answer

Accepting that intolerance may occur and not much can be done about it is not a productive or acceptable approach for leaders. Instead, they should actively work to promote understanding and respect among all group members.

Question 5

Out-groups should be of concern to leaders because:
A) Out-group members do not receive the respect they deserve.
B) Out-groups run counter to building community.
C) Out-groups have a negative impact on group synergy.
D) All of the above.
E) None of the above.

Accepted Answer

Out-groups can lead to lack of respect, lack of community building, and negative impact on group synergy. This can hinder team performance and group dynamics, making it important for leaders to address and prevent such issues.

Question 6

How do out-groups form?
A) Some individuals cannot identify with the beliefs of the larger group
B) People lack communication skills or social skills
C) People are in opposition with the majority
D) People feel excluded by the group
E) All of the above

Accepted Answer

All of the above options can contribute to the formation of out-groups. In some cases, individuals may not identify with the beliefs or values of the larger group and may therefore isolate themselves. Poor communication or social skills may also hinder one's ability to connect with others within the group, leading to the formation of an out-group. Additionally, opposition to the majority or feeling excluded from the group can also contribute to the formation of an out-group.

Question 7

Why should leaders be concerned about the negative impact of out-groups?
A) Out-groups help to build community.
B) Out-groups have a negative impact on group synergy.
C) Out-groups are more productive than in-groups.
D) All of the above.
E) None of the above.

Accepted Answer

Out-groups can lead to a lack of trust, communication, and cooperation among team members, resulting in reduced group performance and synergy. Leaders should be concerned about minimizing the formation of out-groups and promoting a sense of inclusiveness to foster a healthy team environment. A is incorrect because out-groups can actually divide communities. C is also incorrect as there is no evidence that suggests out-groups are more productive than in-groups. D and E are also incorrect as only answer B is accurate.

Question 8

When have you been in an out-group at school or work? Which of the reasons for out-group formation apply to your experience? What was the impact on you of being in the out-group? What was the impact on the larger group? Which of the leadership strategies in Chapter 8 would have been effective in reaching out to you?

Accepted Answer

The answer of When have you been in an out-group...

Question 9

How does the leader-member exchange theory help leaders manage out-groups?

Accepted Answer

The answer of How does the leader-member exchange theory help...

Question 10

Why are out-groups a natural occurrence in everyday life?

Accepted Answer

The answer of Why are out-groups a natural occurrence in...

Question 11

Briefly discuss the impact of out-groups.

Accepted Answer

The answer of Briefly discuss the impact of out-groups....

Question 12

What are the four steps in demonstrating empathy?

Accepted Answer

The answer of What are the four steps in demonstrating...

Question 13

What strategy involves the leader trying to place himself or herself in the shoes of out-group members?
A) Recognizing out-group members
B) Listening to out-group members
C) Showing empathy to out-group members
D) Helping out-group members feel included
E) None of the above

Accepted Answer

Showing empathy to out-group members involves the leader trying to understand their perspective and feelings. It allows the leader to connect with the out-group members and build trust and rapport with them. This understanding can help the leader tailor their communication approach and leadership style to better meet the needs of the out-group members. Recognizing out-group members, listening to them, and helping them feel included are also important strategies, but empathy is particularly effective in building relationships with out-group members.

Question 14

"Stated another way, you're suggesting that…" is an example of:
A) Reflection
B) Paraphrasing
C) Support
D) Restatement
E) All of the above Page: 208
Level: Medium
Essay

Accepted Answer

This is an example of paraphrasing, which involves restating what someone has said in your own words. Reflection involves expressing your understanding of someone's emotions, while support involves offering encouragement or assistance. Restatement is a more general term that can refer to any kind of repetition or rephrasing.

Question 15

Leader-member exchange (LMX) theory states that leaders:
A) Should strive to try to exchange detailed information with some followers
B) Should create a high-quality relationship with each one of their followers
C) Should give followers all of the tools necessary for success
D) All of the above
E) None of the above

Accepted Answer

Leader-member exchange (LMX) theory states that the leader should create a high-quality relationship with each one of their followers. This theory emphasizes that leaders should differentiate their treatment of followers rather than treating them all the same. By building a high-quality relationship with each follower, the leader can establish trust, loyalty, and commitment, which ultimately leads to better performance and job satisfaction.

Question 16

What researcher pointed out that in small groups our greatest need is to know whether we belong to the group?
A) Kouzes and Posner
B) Stogdill
C) House
D) Schulz
E) None of the above

Accepted Answer

Schulz pointed out that in small groups our greatest need is to know whether we belong to the group.

Question 17

Out-groups have a(n) impact on group synergy.
A) Positive
B) Additive
C) Important
D) Negative
E) Neutral

Accepted Answer

Out-groups can create feelings of hostility and competition within a group, leading to a decrease in group synergy. This is because members of the in-group may view the out-group as a threat or obstacle to their goals, causing tension and conflict.

Question 18

Placing out-group members on equal footing in the group describes:
A) Giving out-group members a voice
B) Showing empathy to out-group members
C) Listening to out-group members
D) Helping out-group members feel included
E) None of the above

Accepted Answer

The answer of Placing out-group members on equal footing in...

Question 19

What is not an impact of out-groups?
A) Out-group members do not receive the respect they deserve from others.
B) Out-groups run counter to building community
C) Out-group members create cohesiveness in the group
D) Out-groups have a negative impact on group synergy
E) All of the above

Accepted Answer

Out-group members serve as a point of comparison and differentiation for the in-group members, which can lead to increased cohesiveness within the in-group. The other options (A, B, D) all describe negative impacts of out-groups on group dynamics.

Question 20

Creating special relationships with each group member is an example of:
A) Expectancy violation theory
B) Mohandas Gandhi
C) Implicit personality theory
D) Leader-member exchange
E) None of the above

Accepted Answer

Creating special relationships with each group member is an example of Leader-member exchange, which focuses on the quality of the relationship between a leader and each individual member of a group. The leader develops unique relationships with each member based on trust, respect, and mutual exchange.

Quiz 9: Listening to Out-Group Members

How does social identity theory explain why out-groups form?

The desire to know if we are "in" or "out" refers to our need for:

Share an example of a time you responded to out-group members in a way that enhanced the whole group and its goals.

Listening to out-group members requires leaders to do everything except:

Out-groups should be of concern to leaders because:

How do out-groups form?

Why should leaders be concerned about the negative impact of out-groups?

How does the leader-member exchange theory help leaders manage out-groups?

Why are out-groups a natural occurrence in everyday life?

Briefly discuss the impact of out-groups.

What are the four steps in demonstrating empathy?

What strategy involves the leader trying to place himself or herself in the shoes of out-group members?

"Stated another way, you're suggesting that…" is an example of:

Leader-member exchange (LMX) theory states that leaders:

What researcher pointed out that in small groups our greatest need is to know whether we belong to the group?

Out-groups have a(n) impact on group synergy.

Placing out-group members on equal footing in the group describes:

What is not an impact of out-groups?

Creating special relationships with each group member is an example of: