Women's wear manufacturer Twenty-First Century Styles has opened a factory outside the United States,and the organization has sent one of its top managers,Simone,to oversee production there.She soon finds that her employees are hardworking but set in their ways,and they tend to become stubborn in the face of change.Accustomed a culture based on an agrarian lifestyle,they do not adapt easily to the idea of clocking in and out at specific times,yet Simone needs them to work regular hours in order to keep production running as smoothly as possible.With the help of local managers familiar with the ways of the region,the best way for her to manage resistance to change is to
A)provide economic incentives by getting out the word that the company will offer regular pay increases to employees who consistently show up for work on time.
B)listen to employees' problems with the schedule,educate them on the benefits of complying with company policies,and offer them training on how best to do so.
C)let it be known that tardiness and insubordination will not be tolerated and that those who fail to comply with company policies will be terminated immediately.
D)appoint several of the leading workers,along with a local chieftain and religious leader,to an executive committee charged with bringing about the change.
E)offer a comprehensive and broad-based program of education in American standards and practices regarding promptness and other cultural matters.

Question

Quizplus · Accepted Answer

The best way for Simone to manage resistance to change is to listen to the employees' problems and educate them on the benefits of complying with company policies. This approach involves understanding the employees' perspective and promoting an open dialogue to address their concerns. Offering training on how to comply with company policies will also help employees adapt to new practices. This approach takes into account the cultural differences and avoids a confrontational strategy. Economic incentives and disciplinary action may not be effective without addressing the root cause of the problem. A broad-based program of education may also be helpful, but it is less targeted and may not address the specific concerns of the employees in this situation. Appointing a committee may be a good approach in some situations, but it may not be effective in this case if the employees are resistant to change.

Women's Wear Manufacturer Twenty-First Century Styles Has Opened a Factory