Question 1

Max is manager of the local Zesty Sam's,a fast-food restaurant.His store has consistently underperformed the national average for the chain,and now word has come down from on high that he needs to make some major changes if he wants to keep his job.He has analyzed the situation and knows that the problem comes from the workforce,which is composed primarily of teenagers.Most of them tend to be blasé when it comes to following instructions,and many seem more interested in elaborate jokes and pranks than in getting the job done.The best way for Max to bring about the changes he needs is to tell his employees what needs to be done and then inform them that
A)he is appointing a couple of leaders from the group to the management team.
B)those who do not understand what is expected of them will receive training.
C)they can be involved in designing plans for the changes to take place.
D)anyone who fails to comply with his instructions will be fired within two weeks.
E)there will be a pay raise for those who comply with his instructions.

Accepted Answer

Max needs to make it clear to his employees that there will be consequences if they do not comply with his instructions. By setting a firm deadline of two weeks, he is showing that he is serious about enforcing the rules and making the necessary changes to improve the store's performance. This approach will help to weed out the employees who are not committed to doing their jobs properly and create a more focused and productive workforce. Options A, B, C, and E may have some value, but they do not address the root cause of the problem, which is the lack of discipline and work ethic among the employees.

Question 2

According to Jim Collins,a person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives can be categorized as a(n)
A)contributing team member.
B)competent manager.
C)Level 5 executive.
D)effective leader.
E)highly capable individual.

Accepted Answer

Jim Collins describes a competent manager as someone who organizes people and resources toward the effective and efficient pursuit of predetermined objectives in his framework of leadership levels.

Question 3

Women's wear manufacturer Twenty-First Century Styles has opened a factory outside the United States,and the organization has sent one of its top managers,Simone,to oversee production there.She soon finds that her employees are hardworking but set in their ways,and they tend to become stubborn in the face of change.Accustomed a culture based on an agrarian lifestyle,they do not adapt easily to the idea of clocking in and out at specific times,yet Simone needs them to work regular hours in order to keep production running as smoothly as possible.With the help of local managers familiar with the ways of the region,the best way for her to manage resistance to change is to
A)provide economic incentives by getting out the word that the company will offer regular pay increases to employees who consistently show up for work on time.
B)listen to employees' problems with the schedule,educate them on the benefits of complying with company policies,and offer them training on how best to do so.
C)let it be known that tardiness and insubordination will not be tolerated and that those who fail to comply with company policies will be terminated immediately.
D)appoint several of the leading workers,along with a local chieftain and religious leader,to an executive committee charged with bringing about the change.
E)offer a comprehensive and broad-based program of education in American standards and practices regarding promptness and other cultural matters.

Accepted Answer

The best way for Simone to manage resistance to change is to listen to the employees' problems and educate them on the benefits of complying with company policies. This approach involves understanding the employees' perspective and promoting an open dialogue to address their concerns. Offering training on how to comply with company policies will also help employees adapt to new practices. This approach takes into account the cultural differences and avoids a confrontational strategy. Economic incentives and disciplinary action may not be effective without addressing the root cause of the problem. A broad-based program of education may also be helpful, but it is less targeted and may not address the specific concerns of the employees in this situation. Appointing a committee may be a good approach in some situations, but it may not be effective in this case if the employees are resistant to change.

Question 4

Companies that take the current industry structure and its evolution as givens and choose where to compete are known as
A)regulators.
B)compromisers.
C)shapers.
D)adapters.
E)incubators.

Accepted Answer

Companies that take the current industry structure and its evolution as givens and choose where to compete are known as adapters.

Question 5

As managers lead into the future,________ is a key to sustained success.
A)competition
B)independence
C)discipline
D)collaboration
E)charisma

Accepted Answer

Collaboration is essential in today's interconnected business environment, enabling managers to work more efficiently with their colleagues and boost overall performance. By working together, teams can share ideas and insights, collaborate on projects, and leverage each other's strengths to achieve more than they could individually. Through collaboration, managers can build better relationships with their colleagues, customers, and partners, leading to sustained success.

Question 6

Winston's supervisors have identified him as potential management material,and over the next few weeks,the leadership in his company will be observing his work to see if he has what it takes to move up to the next level.In order to demonstrate his capability as a manager,Winston should show that he can
A)establish a permanent legacy,such that long after he is gone,people will talk about his unusual mixture of humility and a will to succeed.
B)bring together the people and the resources needed to successfully meet a goal with a minimum of wasted time and effort.
C)devote his efforts,his knowledge of the job,his abilities,and his unique personal qualities to a project led by someone else.
D)articulate a vision and get his team members' commitment to vigorous pursuit of it,along the way stimulating them to do things of which they did not know they were capable.
E)contribute his individual abilities to the achievement of objectives set by a leader,and work effectively with others in a group setting.

Accepted Answer

The answer of Winston's supervisors have identified him as potential...

Question 7

Among the characteristics of learning leaders is the fact that they
A)carefully guard their knowledge.
B)bolster their confidence by focusing on the positive.
C)often devote time to their colleagues.
D)remain true to their established beliefs.
E)concentrate on their own success.

Accepted Answer

The answer of Among the characteristics of learning leaders is...

Question 8

To move successfully into the future,you should commit to
A)thinking positively.
B)lifelong learning.
C)assessing risks.
D)occasional change.
E)total dominance.

Accepted Answer

Lifelong learning is essential in order to keep up with the constantly changing world and to adapt to new technologies and ideas. This commitment to learning allows individuals to remain competitive, productive, and relevant in their chosen field. Positive thinking, risk assessment, and occasional change are important factors as well, but they are not enough on their own to ensure success in the future. Total dominance is not a realistic or desirable goal in any situation.

Question 9

Lifelong learning requires
A)sticking to the ideas that proved successful in the past.
B)doing what feels most comfortable.
C)assessing the reasons behind one's successes and failures.
D)celebrating one's successes and generally maintaining a positive attitude.
E)relying on others' opinions to determine whether one is successful or not.

Accepted Answer

Lifelong learning requires assessing the reasons behind one's successes and failures. This helps an individual to identify their strengths and weaknesses and work on them continuously to improve their knowledge and skills. Sticking to the ideas that proved successful in the past or doing what feels most comfortable may not necessarily lead to growth and development. Celebrating one's successes and maintaining a positive attitude is important, but it is not the only requirement for lifelong learning. Relying on others' opinions to determine success can be limiting and may not align with an individual's personal goals and aspirations.

Question 10

According to Jim Collins,a person who builds enduring greatness through a paradoxical blend of personal humility and professional will is categorized as a
A)hierarchical leader.
B)contributing team member.
C)competent manager.
D)reactive leader.
E)Level 5 executive.

Accepted Answer

Jim Collins introduced the concept of Level 5 leadership which is characterized by a paradoxical blend of personal humility and professional will. Level 5 leaders are able to build enduring greatness for their organizations by channeling ambition into the organization rather than themselves, being modest and humble, and giving credit to others for the organization's success. Therefore, the best choice is E which stands for Level 5 executive.

Question 11

Companies that try to change the structure of their industries,creating a future competitive landscape of their own design,are known as
A)regulators.
B)compromisers.
C)shapers.
D)adapters.
E)incubators.

Accepted Answer

Companies that try to change the structure of their industries and design a future competitive landscape are known as shapers. They do not simply adapt to the existing industry norms and regulations, but instead aim to reshape the industry according to their own vision and goals.

Question 12

Shapers are organizations that
A)try to change the structure of their industries.
B)choose how to compete within given environments.
C)take the current industry structure and its future evolution as a given.
D)generally remain ignorant of the structure of their industry.
E)try to resurrect old methods in new contexts.

Accepted Answer

Shapers are organizations that try to change the structure of their industries, through innovation and disruption. They aim to reshape the industry and make it more dynamic and competitive, rather than simply adapting to the current structure.

Question 13

Development of nanotechnology is an example of
A)a sociotechnical system.
B)a reactive change.
C)meeting an unidentified need.
D)an adaptive change.
E)harmonizing multiple changes.

Accepted Answer

The answer of Development of nanotechnology is an example of
A)a...

Question 14

According to Jim Collins,a highly capable individual who makes productive contributions through talent,knowledge,skills,and good work habits is most likely to be categorized under Level ________ of the Level 5 hierarchy.
A)1
B)2
C)3
D)4
E)5

Accepted Answer

Level 1 in Jim Collins' Level 5 hierarchy describes a highly capable individual who makes productive contributions through talent, knowledge, skills, and good work habits.

Question 15

Reactive change implies being a(n)
A)shaper.
B)follower.
C)reactor.
D)adapter.
E)leader.

Accepted Answer

The answer of Reactive change implies being a(n)
A)shaper.
B)follower.
C)reactor.
D)adapter.
E)leader....

Question 16

The three repeating components of the learning cycle are
A)organize,assemble,plan.
B)unfreeze,move,refreeze.
C)advance,retreat,advance again.
D)research,experiment,evaluate.
E)explore,discover,act.

Accepted Answer

The answer of The three repeating components of the learning...

Question 17

Anticipating and preparing for an uncertain future is known as ________ change.
A)reactive
B)proactive
C)interactive
D)adaptive
E)reductive

Accepted Answer

Anticipating and preparing for an uncertain future is a proactive approach to change, as it involves taking initiative and planning ahead rather than simply reacting to situations as they arise. Reactive change occurs in response to a problem that has already occurred, while interactive change involves collaboration and communication with others to address a situation. Adaptive change refers to making adjustments in response to changing circumstances, but may not necessarily involve proactive preparation. Reductive change is not a recognized term in organizational change management.

Question 18

Salvatore is a fourth-generation owner of a highly traditional Italian restaurant.When his great grandfather opened La Trattoria Napolitana in the early 1900s,he served a neighborhood clientele consisting almost exclusively of recent immigrants eager for the taste of the Old Country.But things have changed dramatically over the years,and though the neighborhood is still an immigrant enclave,now the population is drawn primarily from the third world.He continues to enjoy a reliable Italian American customer base,many of them descendants of his great grandfather's customers,but Salvatore's sales have decreased over the years,and he has become concerned about how to build and sustain success in the twenty-first century.The best approach for him is to
A)realize that his great grandfather's way of doing things has become outmoded and completely remake (perhaps even rename)the restaurant.
B)double down on tradition,billing his restaurant as a throwback to the classic immigrant Italian eatery of the old days,complete with checkered tablecloths.
C)consider relocating to another area where he is more likely to find a clientele suited to the restaurant as it is.
D)retain some of his most successful traditional recipes while incorporating fusion dishes apt to appeal both to people from the neighborhood and outsiders.
E)bring in representatives of various immigrant groups,as well as other client bases,and poll them as to what they think he should do.

Accepted Answer

Option D suggests a mix of tradition and innovation that might appeal to both the existing Italian American clientele and the new, diverse population in the neighborhood. Retaining successful traditional recipes would show that Salvatore values his heritage, while introducing fusion dishes would attract more adventurous diners. This approach offers the best chance for long-term sustainability and growth.

Question 19

Responding to pressure after a problem has arisen is known as ________ change.
A)intrinsic
B)proactive
C)retroactive
D)adaptive
E)reactive

Accepted Answer

Reactive change is a response to a problem or situation that has already occurred. It is not planned or proactive, but rather a reaction to an existing situation or pressure.

Question 20

Adapters are organizations that
A)try to change the structure of their industries.
B)create a future competitive landscape of their own design.
C)take the current industry structure and its future evolution as a given.
D)generally remain ignorant of the structure of their industry and its potential.
E)let competitive opportunities come to them rather than choose where to compete.

Accepted Answer

Adapters take the current industry structure and its future evolution as a given, rather than trying to change it or creating a new competitive landscape. They adapt to and navigate within the existing industry structure in order to achieve success.

Quiz 18: Creating and Leading Change

According to Jim Collins,a person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives can be categorized as a(n)

Companies that take the current industry structure and its evolution as givens and choose where to compete are known as

As managers lead into the future,________ is a key to sustained success.

Among the characteristics of learning leaders is the fact that they

To move successfully into the future,you should commit to

Lifelong learning requires

According to Jim Collins,a person who builds enduring greatness through a paradoxical blend of personal humility and professional will is categorized as a

Companies that try to change the structure of their industries,creating a future competitive landscape of their own design,are known as

Shapers are organizations that

Development of nanotechnology is an example of

According to Jim Collins,a highly capable individual who makes productive contributions through talent,knowledge,skills,and good work habits is most likely to be categorized under Level ________ of the Level 5 hierarchy.

Reactive change implies being a(n)

The three repeating components of the learning cycle are

Anticipating and preparing for an uncertain future is known as ________ change.

Responding to pressure after a problem has arisen is known as ________ change.

Adapters are organizations that