Question 1

Lin sent a report via an e-mail to Aisha,her manager,updating her on the status of a project she has been working on.Aisha in return has replied that she has received the report and is happy with Lin's progress.This situation best exemplifies ________ communication.
A)two-way
B)downward
C)dual
D)intrapersonal
E)circular

Accepted Answer

The communication between Lin and Aisha involves both sending and receiving messages, making it a two-way communication.

Question 2

Fewer mistakes are made and fewer problems arise with two-way communication than with one-way communication.

Accepted Answer

Two-way communication allows for feedback and clarification, reducing the likelihood of misunderstandings and errors. In one-way communication, the recipient may not have the opportunity to ask questions or provide input, increasing the potential for mistakes or problems.

Question 3

The grapevine can assist with helping new employees to perform their jobs.

Accepted Answer

The grapevine, which refers to informal communication channels within an organization, can provide helpful information to new employees about job responsibilities, workplace culture, and other relevant topics.

Question 4

A boundaryless organization is one in which there are no barriers to information flow.

Accepted Answer

A boundaryless organization is designed to eliminate vertical and horizontal barriers within the corporation. It creates an open environment where information flows seamlessly.

Question 5

Communication is the transmission of information and meaning from one party to another through the use of
A)shared symbols.
B)written and spoken language.
C)a shared way of speaking.
D)common words.
E)syllables and sounds.

Accepted Answer

Communication involves the use of shared symbols, such as words, gestures, or images to convey information and meaning from one party to another. These symbols only have meaning because they are shared and agreed upon between the communication parties. Therefore, choice A is the best answer. B, C, D, and E are all components or aspects of communication, but they do not capture the essential nature of communication as involving shared symbols.

Question 6

Interference in the communication process that blocks perfect understanding is referred to as
A)distortion.
B)noise.
C)pitch.
D)infiltration.
E)clutter.

Accepted Answer

Noise refers to any interference in communication that blocks or distorts perfect understanding. Distortion refers to any change in the message as it travels from the sender to the receiver, while pitch refers to the highness or lowness of a sound. Infiltration and clutter are not commonly used terms in communication theory.

Question 7

An employee's e-mail in the workplace is privileged information that cannot be used in court cases brought against that person or someone else.

Accepted Answer

An employee's e-mail in the workplace is not necessarily privileged information and may be used in court cases if relevant and legally obtained through proper channels. It is important for employees to understand their company's policies regarding email use and privacy.

Question 8

When Janet sends out an e-mail to her subordinates reminding them that the offices will be closed for the upcoming holiday weekend and wishes them all a good time with their friends and family,it is an example of ________ communication.
A)upward
B)horizontal
C)lateral
D)one-way
E)two-way

Accepted Answer

This is an example of one-way communication because Janet is sending a message to her subordinates without necessarily expecting or requiring a response.

Question 9

Effective communication is a fundamental aspect of work performance and organizational effectiveness.

Accepted Answer

Effective communication is crucial for team collaboration, goal setting and achievement, conflict resolution, and overall productivity in the workplace. It ensures that everyone is on the same page and reduces the risk of misunderstandings and errors. Good communication also promotes a positive work environment, which contributes to employee satisfaction and retention. Therefore, effective communication is indeed a fundamental aspect of work performance and organizational effectiveness.

Question 10

When Janet sends out an e-mail to her subordinates,asking anyone who is interested in earning overtime hours during the holiday weekend to reply to her,it is an example of ________ communication.
A)upward
B)horizontal
C)lateral
D)one-way
E)two-way

Accepted Answer

Janet's email is an example of two-way communication because she is initiating a message to her subordinates and asking for a response, thereby facilitating a two-way exchange of information.

Question 11

For managers,listening is critical,and failure to listen not only causes managers to miss good ideas but can even drive employees away.

Accepted Answer

Listening is an important skill for managers as it allows them to gather insights and ideas from employees. Failure to listen can lead to employees feeling undervalued and disengaged, which can ultimately result in their departure from the organization.

Question 12

Noise in communication is
A)additional information that is not required.
B)any irrelevant gossip that can be destructive and unnecessary.
C)anything that interferes with and blocks perfect understanding.
D)an important way to draw the attention of the receiver.
E)anything that causes a receiver to seek information elsewhere.

Accepted Answer

Noise in communication refers to any interference or distortion that hinders the accurate transmission and reception of a message. It can include physical noise, like a loud background, or semantic noise, like using unfamiliar vocabulary. Noise can cause misunderstandings and misinterpretations, leading to imperfect understanding.

Question 13

Straight talk is the norm in communication among top-level managers.

Accepted Answer

The answer of Straight talk is the norm in communication...

Question 14

In order for two-way communication to occur,the receiver must
A)have the ability to provide feedback,whether or not they actually do so.
B)be willing to provide feedback,though the sender does not have to listen.
C)provide feedback,and the sender must be receptive to the feedback.
D)assume the responsibility of interpreting the message.
E)also play the role of sender in another communication exchange.

Accepted Answer

For two-way communication to occur, the receiver must not only provide feedback, but the sender must also be receptive to the feedback. This allows for a back-and-forth exchange of information and ensures that both parties are actively engaged and participating in the communication process. Choice A is partially correct, but it is important that the receiver is not only able to provide feedback but also does so. Choices B, D, and E do not accurately reflect the requirements for two-way communication.

Question 15

Among the important components of the communication process is
A)enquiry.
B)instrumentality.
C)decoding.
D)expectancy.
E)modulation.

Accepted Answer

Decoding refers to the process of interpreting and making sense of a message. It is a crucial component of communication, as it determines whether the intended meaning of a message is understood by the receiver. Without decoding, communication cannot be effective.

Question 16

An example of one-way communication is a(n)
A)telephone conversation.
B)videoconference.
C)announcement on a bulletin board.
D)exchange of e-mails.
E)request for answers.

Accepted Answer

One-way communication refers to the transmission of information where the receiver cannot respond or provide feedback. An announcement on a bulletin board is a classic example of one-way communication as the person putting up the announcement does not expect any response or interaction from the audience. In contrast, telephone conversations, video conferences, exchanges of emails, and requests for answers all involve two-way communication where there is an expectation of a response or feedback from the other party.

Question 17

Frederick Taylor,known as the father of scientific management,would have considered open-book management to be a very effective managerial tool.

Accepted Answer

Frederick Taylor's scientific management focused on optimizing and simplifying jobs to increase productivity, rather than sharing financial and operational information with employees as in open-book management.

Question 18

Filtering and perceptual differences in communication increase the likelihood that the other person means what you think he or she means,or understands the meanings you intend.

Accepted Answer

Filtering and perceptual differences in communication can actually decrease the likelihood that the other person correctly understands the intended meaning, as they may interpret the message based on their own biases and filters. Therefore, it is important to clarify and confirm understanding through feedback and active listening.

Question 19

A process in which information flows from sender to receiver,with no feedback loop,is referred to as ________ communication.
A)syntactic
B)informal
C)one-way
D)decentralized
E)intrapersonal

Accepted Answer

One-way communication is a process in which information flows only from sender to receiver without any feedback or response from the receiver. The sender does not receive any feedback or response from the receiver, making it a one-way process.

Question 20

A disadvantage of electronic communication is the difficulty of solving complex problems that require more extended interaction.

Accepted Answer

Electronic communication can often lack the depth and nuance of face-to-face interaction, making it more challenging to solve complex problems that require deeper understanding and extended discussion.

Quiz 15: Communicating

Lin sent a report via an e-mail to Aisha,her manager,updating her on the status of a project she has been working on.Aisha in return has replied that she has received the report and is happy with Lin's progress.This situation best exemplifies ________ communication.

Fewer mistakes are made and fewer problems arise with two-way communication than with one-way communication.

The grapevine can assist with helping new employees to perform their jobs.

A boundaryless organization is one in which there are no barriers to information flow.

Communication is the transmission of information and meaning from one party to another through the use of

Interference in the communication process that blocks perfect understanding is referred to as

An employee's e-mail in the workplace is privileged information that cannot be used in court cases brought against that person or someone else.

When Janet sends out an e-mail to her subordinates reminding them that the offices will be closed for the upcoming holiday weekend and wishes them all a good time with their friends and family,it is an example of ________ communication.

Effective communication is a fundamental aspect of work performance and organizational effectiveness.

When Janet sends out an e-mail to her subordinates,asking anyone who is interested in earning overtime hours during the holiday weekend to reply to her,it is an example of ________ communication.

For managers,listening is critical,and failure to listen not only causes managers to miss good ideas but can even drive employees away.

Noise in communication is

Straight talk is the norm in communication among top-level managers.

In order for two-way communication to occur,the receiver must

Among the important components of the communication process is

An example of one-way communication is a(n)

Frederick Taylor,known as the father of scientific management,would have considered open-book management to be a very effective managerial tool.

Filtering and perceptual differences in communication increase the likelihood that the other person means what you think he or she means,or understands the meanings you intend.

A process in which information flows from sender to receiver,with no feedback loop,is referred to as ________ communication.

A disadvantage of electronic communication is the difficulty of solving complex problems that require more extended interaction.