Agnes works in an office where it is always cold, often causing her to have to complete her work at home, which she doesn't like to do. She's just been told she'll be receiving an award for meeting all of her project deadlines. The award is meant to motivate and make her happy, but it won't eliminate her dissatisfaction with the poor working conditions. This is an example of which motivation theory?
A) Need for Power
B) Equity Theory
C) Process Theory
D) Two-Factor Theory
E) Hygiene Factory Theory

Question

Quizplus · Accepted Answer

The situation of Agnes receiving an award for meeting project deadlines, but still being dissatisfied with the poor working conditions, is an example of Herzberg's Two-Factor Theory. According to this theory, there are two types of factors that contribute to job satisfaction and dissatisfaction: hygiene factors (such as working conditions, pay, and job security) and motivators (such as recognition, achievement, and growth opportunities). While motivators can increase job satisfaction, improving hygiene factors is necessary to prevent job dissatisfaction. In Agnes' case, the award recognizes her achievement and serves as a motivator, but it does not address the underlying issue of poor working conditions (a hygiene factor).

Agnes Works in an Office Where It Is Always Cold