When Lilliana, a manager in a department store, tells someone to do something and refers to the fact that she is the boss and therefore the other person must do as asked, she is trying to use ___ power to influence the other person's behaviour.
A) personal
B) referent
C) legitimate
D) coercive
E) formal

Question

Quizplus · Accepted Answer

Lilliana is using her position as a manager to exert power and authority over the person she is instructing. This falls under legitimate power, which is based on formal authority and position within an organization. Personal power is based on personal characteristics and expertise, referent power is based on admiration or respect for the person, and coercive power is based on threats or punishments. Formal power is synonymous with legitimate power in this context.

When Lilliana, a Manager in a Department Store, Tells Someone