A Manager Uses Education and Communication in Order to Overcome

A manager uses education and communication in order to overcome employee resistance to change. This means that the manager will ___.

A) allow employees to help design and implement the desired change
B) make use of discussions, presentations, or demonstrations to groups of employees in order to inform people of the proposed change
C) offer incentives, tradeoffs, or provide special benefits
D) use covert attempts to influence his/her employees
E) enlist the help of key personnel in planning the change