Question 1

Which of the following statements accurately describes the role of management history relative to contemporary management thought?

Accepted Answer

Many modern management concepts, such as motivation theories, leadership styles, and organizational structures, have parallels in historical management writings. Therefore, understanding the history of management thought can provide valuable insights for contemporary management practices.

Question 2

Pizza Bliss, a pizza delivery chain, assures delivery of pizza within half an hour of the placement of order. It employs various methods like specialization of work, motion study, and analysis of routes to make sure that an order reaches a customer in half an hour. Which of the following management techniques is Pizza Bliss most likely using?

Accepted Answer

Pizza Bliss is employing scientific management techniques, such as specialization of work, motion study, and analysis of routes, to ensure efficient and timely delivery of pizza within half an hour. This is a key principle of scientific management, developed by F.W. Taylor, which involves breaking down work into smaller, simpler tasks, and optimizing each step to improve efficiency and productivity.

Question 3

The practical lessons of scientific management include all of the following except

Accepted Answer

Scientific management emphasized that management should determine the most efficient work methods and performance standards, which workers would be trained to follow. Workers were not given input into the determination of work methods and performance standards.

Question 4

The primary goal of scientific management is to

Accepted Answer

The primary goal of scientific management is to improve the productivity of people through careful selection and training. This involves analyzing work processes and breaking them down into smaller, simpler components that can be standardized and optimized for efficiency. The emphasis is on finding the "one best way" to perform each task and then training workers to follow these procedures, in order to increase efficiency and output.

Question 5

Leon has been watching some of the workers on his shift sort and put inventory in storage bins. It appears to him that much time and effort are being wasted. Leon decides to analyze the workers' overall task and then select and train workers for specific parts of the job so as to increase workers' productivity. Leon is applying the principles of ___.

Accepted Answer

Leon is applying the principles of scientific management, which involves analyzing tasks and selecting and training workers for specific parts of the job to increase productivity. This is a key concept in scientific management, which focuses on optimizing efficiency and productivity in organizations.

Question 6

According to Frederick Taylor, the principal object of management should be ___.

Accepted Answer

Frederick Taylor, known for his work on scientific management, believed that the principal object of management should be to secure maximum prosperity for both the employer and the employee.

Question 7

Which of the following assumes that people at work rationally consider opportunities made available to them and do whatever is necessary to achieve the greatest personal and monetary gain?

Accepted Answer

The classical management approach assumes that workers are motivated by economic incentives and will rationally pursue personal gain.

Question 8

ISO certification requires companies to adopt quality benchmarks and then maintain them with strict conformity to quality that strongly discourages change or refinement.

Accepted Answer

ISO certification requires companies to adopt quality benchmarks and maintain them with strict conformity to quality, but it does not discourage change or refinement. In fact, ISO certification encourages companies to continually improve their processes and systems to meet changing customer needs and market demands.

Question 9

Total quality management focuses primarily on specific quality issues within a particular segment within the larger organization.

Accepted Answer

Total quality management is a comprehensive approach that involves all aspects of the organization, including all segments and departments. It focuses on improving quality throughout the entire organization, not just within a particular segment.

Question 10

The three branches of the classical approach to management are ___.

Accepted Answer

The classical approach to management is divided into three branches: scientific management, administrative principles, and bureaucratic organization. Option A refers to the psychological theories of behaviourism and self-actualization, option C refers to leadership styles, option D is not a recognized division of management theory, and option E uses terms not related to classical management.

Question 11

Which of the following is a classical management approach?

Accepted Answer

The administrative principles approach, also known as the classical approach, focuses on the principles of management and organization. This approach includes the work of Henri Fayol, who identified five functions of management (planning, organizing, commanding, coordinating, and controlling) and fourteen principles of management (such as division of work, unity of command, and scalar chain).

Question 12

A group of friends wanted to start their own car detailing business. It was decided that to differentiate their cleaning services from others they would break down the various jobs associated with cleaning the inside and outside of a car, and each would specialize. With which of the following management approaches do their actions most agree?

Accepted Answer

Their actions align with the principles of scientific management, as they are breaking down tasks and assigning specific responsibilities to each member of the group. This approach emphasizes efficiency and productivity through the careful study and organization of work processes.

Question 13

Knowledge management involves making decisions based on hard facts about what really works.

Accepted Answer

The answer of Knowledge management involves making decisions based on...

Question 14

Some of the portfolio assets that the CKO is responsible for maintaining include patents, trade secrets, and the accumulated knowledge and understanding of the entire workforce.

Accepted Answer

The CKO is responsible for maintaining various portfolio assets, including patents, trade secrets, and the collective knowledge and understanding of the entire workforce.

Question 15

___ emphasizes careful selection and training of workers and supervisory support.

Accepted Answer

Scientific management, developed by Frederick Taylor, emphasizes careful selection and training of workers, as well as supervisory support, to increase efficiency and productivity in the workplace.

Question 16

Who is known as the father of scientific management?

Accepted Answer

Frederick Taylor is known as the father of scientific management. He believed in the importance of optimizing employee productivity through a scientific approach to management and implemented various techniques such as time-motion study and piece-rate pay. The other options mentioned are also notable management theorists, but they are not credited with the development of scientific management.

Question 17

A follower of Frederick Taylor would be least likely to try to ___.

Accepted Answer

The answer of A follower of Frederick Taylor would be...

Question 18

The view that people will rationally consider available opportunities and do whatever is necessary to achieve the greatest personal economic gain is the underlying assumption of which approach to management thought?

Accepted Answer

The classical approach to management thought, developed in the late 19th and early 20th centuries, is based on the assumption that people are primarily motivated by economic gain and will act rationally to achieve it. This approach emphasizes efficient production, standardized work processes, and hierarchical organization structures.

Question 19

___ refer(s) to a job science that includes careful selection and training of workers along with proper supervisory support.

Accepted Answer

Scientific management, as developed by Frederick Taylor, emphasizes on the scientific selection, training, and supervision of workers to improve efficiency in the workplace.

Question 20

Contingency theory is consistent with Weber's concept of bureaucracy which is an ideal form of organizing.

Accepted Answer

Contingency theory suggests that there is no one best way to organize a corporation, to lead a company, or to make decisions, contrasting with Weber's concept of bureaucracy, which advocates for a structured and formalized approach to organization and management.

Quiz 2: Management Learning Past to Present