The essence of process reengineering is to locate control for processes with an identifiable group of people, and to focus each person and the entire system on meeting customer needs.

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Process reengineering involves redesigning business processes with the goal of improving efficiency, quality, and customer satisfaction. This often includes identifying a specific group responsible for a process and empowering them to take control and focus on meeting customer needs.

The Essence of Process Reengineering Is to Locate Control for Processes