The increased use of social media has had little impact on service and product quality.

Question

Quizplus · Accepted Answer

The increased use of social media has had a significant impact on service and product quality. Customers can quickly and easily share their experiences and opinions on social media, which can influence the reputation of a company and affect its sales. This has pushed companies to improve their products and services to meet customer demands and expectations.

The Increased Use of Social Media Has Had Little Impact