A Harvard Business Review survey ranked which of the following as first and second among the most important goals in the success of organizations?
A) technological advancements and recruiting quality employees
B) financial returns to stockholders and market share
C) productivity and profitability
D) satisfying internal and external customers
E) customer service and product quality

Question

Quizplus · Accepted Answer

Customer service and product quality are often ranked highly in surveys regarding organizational success goals, as they directly impact customer satisfaction and loyalty, which in turn influence the overall success of an organization.

A Harvard Business Review Survey Ranked Which of the Following