Scenario C. Use the information given below to answer the questions that follow. A large bureaucratic organization is about to undertake a massive change in the way they do business. These changes will include redesigning processes, reward systems, and managerial selection and training. It is believed that these changes will ultimately create a more efficient, effective, and profitable company. The organizational culture is also expected to eventually shift. The senior leaders in the organization have studied the general model for managing resistance to change and believe that they are prepared for the situation.
-Which of the following techniques is used to identify what prevents people from changing?
A) Performance gapping
B) Make-or-buy decision
C) Groupthink
D) Force-field analysis
E) Brainstorming

Question

Quizplus · Accepted Answer

Force-field analysis involves identifying the specific forces that prevent people from changing and the specific forces that will drive people toward change.