Scenario C

Scenario C. Use the information given below to answer the questions that follow. A large bureaucratic organization is about to undertake a massive change in the way they do business. These changes will include redesigning processes, reward systems, and managerial selection and training. It is believed that these changes will ultimately create a more efficient, effective, and profitable company. The organizational culture is also expected to eventually shift. The senior leaders in the organization have studied the general model for managing resistance to change and believe that they are prepared for the situation.
-Which of the following statements is true regarding refreezing, the third step in the general model for managing resistance?

A) It involves strengthening new behaviors that support the change.
B) The changes must start with upper management.
C) It may involve implementing new technologies that support the change.
D) If it creates new behaviors that are similar to the old ones, it a good step to take.
E) It involves reprimanding those that do not implement the change.