Question 1

What are the three broad types of conflict?

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Question 2

It is important to know common behavioural responses that individuals and organizations may have to change. Bushy and Kamphuis (1998) identified six of these behavioural responses to planned change that are usually apparent in health care facilities and on nursing units.
Describe these six behavioural responses that you should be aware of to empower yourself with the knowledge that these responses may and will be present.

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Question 3

According to Silber (1993), there are four factors that affect an individual's ability to cope with change. Summarize these four factors and explain how they affect an individual's ability to cope with change.

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Question 4

Another nurse who is in the nurses' lounge states, "I don't like this idea, either. I have a bad feeling about this. Things have worked fine up until now. Why should we try to fix something that is working?" Which behavioural response cited by Bushy (1993) is demonstrated here?

Accepted Answer

The nurse in the nurses' lounge is exhibiting the behaviour of a laggard, as they are resistant to change and content with the status quo.

Question 5

Think of a situation that you would like to change in the workplace or team environment. Trace or map out the 12 change agent strategies, and plan how you will use them to be a change agent and create change.

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Question 6

Another nurse in the staff lounge states, "I am not happy about this change. I will not do it. I would rather quit first. That is it!" Which behavioural response cited by Bushy (1993) is demonstrated here?

Accepted Answer

The nurse is displaying the behaviour of a rejecter, as they are resistant to change and refuse to comply with it.

Question 7

How do Sullivan & Decker (2009) define change?

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Question 8

Which of the following is one way a change agent can manage the process of change?

Accepted Answer

Maintaining consistent meetings allows for communication and progress updates to keep the change process on track. Ignoring rumours and political forces can lead to resistance and hindrance in the change process. Accepting the appointed change project team is important, but it is not a specific way to manage the process of change.

Question 9

The Critical Care unit in a busy area hospital is experiencing change because a new unit manager has been hired. The new unit manager who is replacing the old one comes to the unit with many new ideas about expanding the role of nurses on the unit. Many opinions are heard from staff members daily on the floor. Examine the following statement, made by one of the senior nurses who was overheard in the staff lounge today: "I am so happy about this change. I cannot wait to assist in its implementation." Which behavioural response cited by Bushy (1993) is demonstrated by this statement?

Accepted Answer

The senior nurse's statement demonstrates the behavioural response of an innovator, as they are excited about the change and eager to assist in its implementation. Innovators are the first to adopt new ideas and technologies, and they often play a key role in facilitating the adoption of change within an organization.

Question 10

According to Charles Darwin, "It is not the strongest of the species that survives, nor the most intelligent, but rather the one most responsive to change."

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Question 11

As a nursing leader, you will facilitate change as you work in teams in the various workplace settings. Identify four skills and/or abilities that will assist you to facilitate change and problem-solving as a team member.

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Quiz 15: Change, Innovation, and Conflict Resolution