_____________________ is an important measure of service quality that is not difficult to measure.
A)Timeliness
B)Benchmarking
C)Kaizen
D)Participative problem solving

Question

Quizplus · Accepted Answer

Timeliness refers to how quickly a service is provided, which is a relatively easy measure to track and evaluate. Benchmarking involves comparing service quality to competitors or industry standards, which can be more difficult to measure. Kaizen and participative problem solving are improvement methodologies and not necessarily measures of service quality.

_____________________ Is an Important Measure of Service Quality That Is