Question 1

Matching Key Terms and Definitions
-That quality or state of being complete, whole, and undivided.
A)Integrity
B)Reinforcement theory
C)Social learning theory
D)Pygmalion effect

Accepted Answer

Integrity refers to the quality or state of being complete, whole, and undivided.

B) Reinforcement theory: A theory that suggests that behavior is a function of its consequences.

C) Social learning theory: A theory that suggests that people learn by observing others and imitating their behavior.

D) Pygmalion effect: A phenomenon where people's expectations of others can influence their performance.

Question 2

_______ is defined as "that quality or state of being complete, whole, or undivided."
A) Corporate value system
B) Mission
C) Credo
D) Integrity

Accepted Answer

The answer of _______ is defined as "that quality or...

Question 3

Matching Key Terms and Definitions
-At WeCare International, Susan recently observed that Brian was quickly dismissed for lying to a customer. Susan learned that such behavior is unacceptable.
A)Integrity
B)Reinforcement theory
C)Social learning theory
D)Pygmalion effect

Accepted Answer

The answer of Matching Key Terms and Definitions
-At WeCare International,...

Question 4

As a manager at Father and Son Manufacturing, Suzie needs to discipline two of her employees. She should understand which of the following about punishment?
A) Punishment set the tone for what is expected and achieved in the long term.
B) If you discipline someone, do it in private.
C) Punishment is an inherently bad practice.
D) Punishment should be conducted publicly so all employees can learn the lesson.

Accepted Answer

Disciplining an employee should always be done in private to maintain the employee's dignity as well as prevent a negative impact on the morale of other employees. Option A is incorrect because while punishment does set the tone for expectations, it is not the only factor that contributes to long-term achievements. Option C is incorrect because punishment can be an effective tool when used appropriately. Option D is incorrect because public punishment can be seen as humiliating and could lead to resentment towards the manager.

Question 5

With which of the following, expectations for ethical behavior are set high, and people are expected to fulfill them?
A) The ethical Pygmalion effect
B) Ethical dilemma effect
C) Social learning theory
D) Reinforcement theory

Accepted Answer

The ethical Pygmalion effect refers to the phenomenon where high expectations for ethical behavior are set and individuals are expected to fulfill them. This can be through positive reinforcement and setting clear ethical standards and expectations.

Question 6

The Tailhook scandal represents an example of which of these?
A) Management focusing too much on the ends rather than the means
B) The ethical Pygmalion effect
C) Social learning theory
D) Employees ignoring management's clear message

Accepted Answer

The answer of The Tailhook scandal represents an example of...

Question 7

Joseph, a new hire at ABC Trading has been observing the senior traders at work and has realized that they get away with lying, cheating, and stealing and these traders get promotions and big bonuses. Joseph started to engage in the same behavior. This is an example of which of the following?
A) The ethical Pygmalion effect
B) Ethical dilemma effect
C) Social learning theory
D) Reinforcement theory

Accepted Answer

This scenario is an example of social learning theory. Joseph observed the behavior of the senior traders and began to engage in the same behavior, indicating that he learned from their actions.

Question 8

Matching Key Terms and Definitions
-As a manager, Bianca has set a difficult goal for her team to exceed sales at 120% of prior quarter. Every quarter whatever Bianca sets the goals, her team live up to the expectations that are set for them.
A)Integrity
B)Reinforcement theory
C)Social learning theory
D)Pygmalion effect

Accepted Answer

The Pygmalion effect is the phenomenon whereby higher expectations lead to an increase in performance, which is what is described as happening with Bianca's team.

Question 9

Marjorie, an account executive at Joe Trading International, is thought to be consistent and ethical across contexts by all her team members, subordinates and customers. Marjorie can be described as having which of these?
A) Corporate value system
B) Ethical dilemma
C) High integrity
D) 360 degree performance management accomplishment

Accepted Answer

Marjorie's consistent and ethical behavior across contexts demonstrates that she has high integrity.

Question 10

Matching Key Terms and Definitions
-Jacob at ABC World is thought to be consistent and ethical across contexts. This describes what?
A)Integrity
B)Reinforcement theory
C)Social learning theory
D)Pygmalion effect

Accepted Answer

Integrity refers to the quality of being honest and having strong moral principles.

Question 11

Group norms can cause an "everyone is doing it" mentality. This meAnswer:
A) People are more likely to recognize issues as "ethical issues."
B) Many individuals will go along with unethical behavior because of a strong need for peer acceptance.
C) Managers cannot blame individual employees for unethical behavior.
D) Employees are actively disengaged in groups.

Accepted Answer

Group norms can create pressure to conform, and individuals may choose to engage in unethical behavior to gain acceptance or approval from the group. This can lead to a widespread acceptance of unethical practices, with individuals believing that everyone else is doing it, so it must be okay. While managers should take responsibility for promoting ethical behavior within their organizations, individual employees are ultimately responsible for their own actions.

Question 12

Matching Key Terms and Definitions
-People are likely to behave in ways that are rewarded.
A)Integrity
B)Reinforcement theory
C)Social learning theory
D)Pygmalion effect

Accepted Answer

The statement refers to the reinforcement theory which suggests that people are likely to repeat behaviors that have been positively reinforced (rewarded).

A) Integrity refers to adherence to moral principles and values.

C) Social learning theory suggests that people can learn through observation and modeling the behavior of others.

D) Pygmalion effect refers to the phenomenon where people's expectations of others can affect their behavior and performance.

Question 13

To understand ethics at work, we must understand that people are socialized to accept _______.
A) monetary compensation for different parties at work
B) different behavior depending on the context
C) relationship variations based on reward structure
D) domineering personalities of supervisors at work

Accepted Answer

Ethics at work involves understanding that people are socialized to accept different behavior depending on the context. This means that individuals may behave differently in a professional setting compared to a personal one, and that certain actions that may be acceptable in one context may not be acceptable in another. Understanding these nuances is critical to maintaining ethical behavior in the workplace. Monetary compensation and reward structures may be factors that influence behavior, but they are not the core of ethical decision-making. Domineering personalities are not acceptable in any context and should not be a factor in ethical decision-making.

Question 14

Matching Key Terms and Definitions
-People learn from observing the rewards and punishments of others.
A)Integrity
B)Reinforcement theory
C)Social learning theory
D)Pygmalion effect

Accepted Answer

Social learning theory proposes that people learn by observing the behavior, attitudes, and outcomes of others, including the rewards and punishments received.

Answer: B
 Reinforcement theory asserts that people's behavior is shaped by the rewards and punishments they receive after certain actions.

Answer: D
 The Pygmalion effect is the phenomenon where high expectations of a person lead to higher performance, often through positive reinforcement.

Answer: A
 Integrity refers to the adherence to a moral and ethical code, consistent with honesty and truthfulness. It is not directly related to the theories of learning and behavior.

Question 15

Which of the following is true?
A) Attempting to achieve a task goal can decrease risky behavior.
B) Employees focus on what managers say more than what managers do.
C) Employees will not search for clues about what gets rewarded; they must be told by managers that it is important.
D) Meeting a goal provides psychological benefits.

Accepted Answer

The answer of Which of the following is true?
A) Attempting...

Question 16

Which of the following is false?
A) The idea that punishment should be avoided is based on research on rats and small children.
B) People are less likely to engage in unethical behavior if it is likely to be detected and punished.
C) Other employees are affected by the punishment of just one employee.
D) People do not care if violators of ethical conduct are punished.

Accepted Answer

This statement is false. Research has shown that people do care if violators of ethical conduct are punished, as it serves as a deterrent and promotes a culture of ethics within an organization.

Question 17

Matching Key Terms and Definitions
-People generally live up to the expectations that are set for them-high or low.
A)Integrity
B)Reinforcement theory
C)Social learning theory
D)Pygmalion effect

Accepted Answer

The Pygmalion effect refers to the phenomenon where people tend to live up to the expectations that others have of them, whether those expectations are high or low.

Question 18

Which of the following is true?
A) Rewards set the tone for what's expected and rewarded in the long term.
B) Employees need to be rewarded for engaging in specific ethical behaviors.
C) Punishment is an inherently bad practice.
D) Rewards are better to control short-run ethical behavior.

Accepted Answer

Rewards play a crucial role in setting the tone for what is valued in an organization, and they reinforce behavior in the long term. This means that employees are more likely to prioritize behaviors that are rewarded, and rewards can create a culture of ethical practice over time. B is also partially correct, as employees do need to be incentivized to engage in ethical behavior, but it is not limited to specific behaviors. C is incorrect, as punishment can be an effective tool for deterring unethical behavior. D is incorrect, as rewards can also be effective in controlling long-term ethical behavior.

Question 19

The old adage "what gets rewarded gets done" exemplifies which of these?
A) Corporate culture
B) Ethical dilemma
C) Integrity
D) Reinforcement theory

Accepted Answer

The old adage "what gets rewarded gets done" refers to the concept of reinforcement theory, which suggests that behavior is shaped by its consequences, and individuals are more likely to repeat behaviors that are rewarded. Therefore, the best choice is D) Reinforcement theory.

Question 20

In business, when people talk about ethics, they are talking about _______.
A) behavior
B) money
C) relationships
D) competition

Accepted Answer

Ethics in business refers to the moral principles and values that guide behavior and decision making in the workplace. It involves doing the right thing, even when it may not be advantageous or profitable, and treating all stakeholders (employees, customers, shareholders, etc.) with fairness and respect. Money, relationships, and competition are all factors that may influence ethical behavior, but they are not the same as ethics themselves.

Quiz 7: Managing for Ethical Conduct

Matching Key Terms and Definitions -That quality or state of being complete, whole, and undivided.

_______ is defined as "that quality or state of being complete, whole, or undivided."

Matching Key Terms and Definitions -At WeCare International, Susan recently observed that Brian was quickly dismissed for lying to a customer. Susan learned that such behavior is unacceptable.

As a manager at Father and Son Manufacturing, Suzie needs to discipline two of her employees. She should understand which of the following about punishment?

With which of the following, expectations for ethical behavior are set high, and people are expected to fulfill them?

The Tailhook scandal represents an example of which of these?

Joseph, a new hire at ABC Trading has been observing the senior traders at work and has realized that they get away with lying, cheating, and stealing and these traders get promotions and big bonuses. Joseph started to engage in the same behavior. This is an example of which of the following?

Matching Key Terms and Definitions -As a manager, Bianca has set a difficult goal for her team to exceed sales at 120% of prior quarter. Every quarter whatever Bianca sets the goals, her team live up to the expectations that are set for them.

Marjorie, an account executive at Joe Trading International, is thought to be consistent and ethical across contexts by all her team members, subordinates and customers. Marjorie can be described as having which of these?

Matching Key Terms and Definitions -Jacob at ABC World is thought to be consistent and ethical across contexts. This describes what?

Group norms can cause an "everyone is doing it" mentality. This meAnswer:

Matching Key Terms and Definitions -People are likely to behave in ways that are rewarded.

To understand ethics at work, we must understand that people are socialized to accept _______.

Matching Key Terms and Definitions -People learn from observing the rewards and punishments of others.

Which of the following is true?

Which of the following is false?

Matching Key Terms and Definitions -People generally live up to the expectations that are set for them-high or low.

Which of the following is true?

The old adage "what gets rewarded gets done" exemplifies which of these?

In business, when people talk about ethics, they are talking about _______.