Question 1

Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. Kristen performs all the normal management functions outlined in your textbook. 
-When Ms. McKay compares projected sales to actual sales in her department, she is performing the ________ function of management.
A) planning
B) organizing
C) leading
D) controlling
E) reacting

Accepted Answer

Ms. McKay is performing the controlling function of management when she compares projected sales to actual sales in her department. The controlling function involves ensuring that activities are on track and correcting any deviations from plans.  By comparing projected sales to actual sales, Ms. McKay is checking whether her department is meeting its sales targets and taking corrective action if necessary.

Question 2

Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. Kristen performs all the normal management functions outlined in your textbook. 
-When Ms. McKay motivates her employees and attempts to resolve conflicts among department members, she is performing the ________ function of management.
A) planning
B) organizing
C) leading
D) controlling
E) reacting

Accepted Answer

Motivating employees and resolving conflicts among them fall under the leading function of management. The planning function involves setting goals and determining the resources and strategies needed to achieve those goals. The organizing function involves establishing a structure of tasks and roles to carry out plans. The controlling function involves monitoring progress and making adjustments as necessary. The reacting function is not a recognized function of management.

Question 3

The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. On questioning exiting employees he discovers that many of them quit because they feel the work place is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude.
-Which of the following is an independent variable which is likely to be the root cause of the workplace deviant behavior the manager has observed?
A) Foremen are paid significant bonuses if the workers they supervise complete their tasks quickly.
B) Absenteeism is found to rise on those days when particularly hazardous work is being performed.
C) Several of the foremen are close personal friends who have very similar attitudes toward work and safety.
D) The structure of the organization does not involve all workers in the decision making process.
E) Penalties for ignoring safety standards are not heavy, amounting to the equivalent of only several hours' pay.

Accepted Answer

The behavior of the foremen, who prioritize speed over safety and mock workers who question this attitude, is likely influenced by the significant bonuses they receive for completing tasks quickly. This is an independent variable, as it is a factor outside of the workers' behavior that is likely contributing to the workplace deviance observed by the manager. The other options provided do not clearly indicate a direct link to the observed behavior of the workers and foremen.

Question 4

Describe how one of the sciences that contributes to organizational behavior could be used in EBM. Define the science, some of the science's contributions to OB, and describe a workplace example of how it could be used in EBM.

Accepted Answer

The answer of Describe how one of the sciences that...

Question 5

Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. Kristen performs all the normal management functions outlined in your textbook. 
-When Ms. McKay determines which employees will do what tasks, she is performing the ________ function of management.
A) planning
B) organizing
C) leading
D) controlling
E) reacting

Accepted Answer

When Kristen McKay determines which employees will do what tasks, she is performing the organizing function of management. This involves arranging resources, which includes personnel, to achieve the organization's goals.

Question 6

Josef Nobles has been a manager at Mountain Chemicals for five years. Hired for his expertise in project accounting, he rose quickly through the ranks and is now the head of the accounting and finance department. Josef is viewed as the rising star in the organization by his superiors.
-Given the information we have, Mr. Nobles would probably be categorized by Luthans as what type of manager?
A) effective
B) efficient
C) successful
D) productive
E) type A

Accepted Answer

Luthans categorizes managers as "successful" based on their rapid promotion within an organization, which aligns with Josef's quick rise to head of the department.

Question 7

Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92.
-Which of the students was more productive?
A) Gail
B) Allison
C) Neither Gail nor Allison were productive.
D) It is impossible to tell from the information given.
E) They were equally productive.

Accepted Answer

Gail was more productive because she studied fewer hours (6 hours) than Allison (9 hours) to achieve the same grade of 92.

Question 8

The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. On questioning exiting employees he discovers that many of them quit because they feel the work place is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude.
-What is not a dependent variable that the manager wishes to resolve in this case?
A) turnover
B) absenteeism
C) productivity
D) job satisfaction
E) the skill level of his workers

Accepted Answer

The skill level of the workers is not mentioned as a variable causing the high turnover and absenteeism rates. Therefore, it is not a variable that the manager needs to resolve in this case. The other four choices (turnover, absenteeism, productivity, and job satisfaction) are all mentioned as issues that the manager needs to address.

Question 9

Explain how Fred Luthans differentiates between successful and effective managers.

Accepted Answer

The answer of Explain how Fred Luthans differentiates between successful...

Question 10

Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92.
-Which of the students was effective?
A) only Gail
B) only Allison
C) neither Gail nor Allison
D) both Gail and Allison
E) insufficient information to judge

Accepted Answer

Both Gail and Allison were effective because they both achieved their goal of getting a grade of 91 or better on their exam, even though they studied for different lengths of time. Therefore, we cannot say that one was more effective than the other.

Question 11

Define and provide a workplace example for each of the four management functions described by Henri Fayol.

Accepted Answer

The answer of Define and provide a workplace example for...

Question 12

Describe the three essential management skills that differentiate effective managers from ineffective ones. Provide a workplace example of how these skills could be used when dealing with the challenge of a workplace recession.

Accepted Answer

The answer of Describe the three essential management skills that...

Question 13

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.
-You should expect that the faculty member from ________ will probably contribute information about large-scale group behavior.
A) sociology
B) psychology
C) social psychology
D) anthropology
E) industrial engineering

Accepted Answer

Sociology is the study of large-scale social systems and structures, including group behavior, making it the discipline most likely to contribute information about large-scale group behavior.

Question 14

The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. On questioning exiting employees he discovers that many of them quit because they feel the work place is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude.
-What is the best way for the manager to control the deviant behavior of the foremen?
A) ordering the foremen to conform with the required safety standards
B) finding out why the foremen place a greater importance on finishing the job than in safety
C) firing the foremen and promoting new foremen from the current pool of workers
D) taking over the work of the foremen himself
E) instituting training classes for the foremen on the importance of safety

Accepted Answer

Simply ordering the foremen to conform to safety standards may be ineffective if they do not understand why safety is important. Firing the foremen and promoting new ones may also not solve the problem if the culture of prioritizing speed over safety persists. Taking over the work of the foremen himself would not be a feasible solution in the long-term. Instituting training classes for the foremen on the importance of safety would be a good way to address their attitude towards safety and help them understand why it is crucial to prioritize safety in the workplace. However, finding out why the foremen prioritize finishing the job quickly over safety should be the first step in addressing this issue. This will help the manager understand the root cause of the problem and develop a targeted solution to address it.

Question 15

The difference between the amount of rewards workers receive and the amount they believe they should receive is termed job satisfaction.

Accepted Answer

The difference between the rewards workers receive and what they believe they should receive is related to job dissatisfaction, not job satisfaction. Job satisfaction occurs when workers feel their rewards meet or exceed their expectations.

Question 16

Josef Nobles has been a manager at Mountain Chemicals for five years. Hired for his expertise in project accounting, he rose quickly through the ranks and is now the head of the accounting and finance department. Josef is viewed as the rising star in the organization by his superiors.
-According to Katz, the skills that Mr. Nobles was hired for were what type of skill?
A) human
B) conceptual
C) technical
D) controlling
E) directing

Accepted Answer

Mr. Nobles was hired for his expertise in project accounting, which falls under technical skills.

Question 17

Reasonable levels of employee-initiated turnover facilitate organizational flexibility and employee independence.

Accepted Answer

Employee-initiated turnover can bring in fresh perspectives and allow for new ideas to be introduced into the organization, thus enhancing organizational flexibility. It also provides employees with the freedom to explore new opportunities and take control of their career, promoting employee independence. However, high levels of turnover can disrupt organizational productivity and stability. Therefore, there should be a balance between employee-initiated turnover and retention efforts to ensure that the organization benefits from the positive aspects of turnover while minimizing its negative effects.

Question 18

Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92.
-Which of the following statements is true?
A) Gail is more efficient than Allison.
B) Allison is more efficient than Gail.
C) Gail is more effective than Allison.
D) Allison is more effective than Gail.
E) Gail and Allison are equally efficient.

Accepted Answer

Gail studied fewer hours than Allison to achieve the same grade, indicating she is more efficient in her study methods.

Question 19

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.
-Which professor out of this group would you expect to address issues of communication?
A) the psychologist
B) the anthropologist
C) the political scientist
D) the social psychologist
E) the industrial engineer

Accepted Answer

The social psychologist is most likely to address issues of communication as it is a key area of study in social psychology. Communication is also important in other disciplines such as anthropology and political science, but social psychology specifically focuses on interpersonal communication and group dynamics.

Question 20

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.
-The faculty member from ________ should furnish information about personality, learning, and motivation.
A) sociology
B) psychology
C) anthropology
D) political science
E) industrial engineering

Accepted Answer

Personality, learning, and motivation are all key topics in the field of psychology, making the faculty member from psychology best suited to provide information on these topics.

Quiz 1: What Is Organizational Behavior

Describe how one of the sciences that contributes to organizational behavior could be used in EBM. Define the science, some of the science's contributions to OB, and describe a workplace example of how it could be used in EBM.

Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92. -Which of the students was more productive?

Explain how Fred Luthans differentiates between successful and effective managers.

Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92. -Which of the students was effective?

Define and provide a workplace example for each of the four management functions described by Henri Fayol.

Describe the three essential management skills that differentiate effective managers from ineffective ones. Provide a workplace example of how these skills could be used when dealing with the challenge of a workplace recession.

The difference between the amount of rewards workers receive and the amount they believe they should receive is termed job satisfaction.

Reasonable levels of employee-initiated turnover facilitate organizational flexibility and employee independence.

Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92. -Which of the following statements is true?