Which of the following is not one of the five dimensions used by consumers to determine overall service quality?
A) assurance
B) reliability
C) acceptability
D) responsiveness
E) empathy
Correct Answer:
Verified
Q62: A systematic _ program collects customer inputs
Q64: Bank of America uses a complex polling
Q70: Colin has been directed by his boss
Q73: When choosing where to eat lunch,Veronica's major
Q74: Kayla is the new manager of a
Q77: Cheryl will let only Martiné cut her
Q78: When corporate headquarters announced new service quality
Q80: Students regularly seek out Professor Guillory to
Q84: In services marketing,the saying "where the rubber
Q86: An excellent, inexpensive, and readily accessible method
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents