Data mining in a CRM environment is normally an informal process of collecting customer information through customers' feedback on products.

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Data mining in a CRM environment is a formal process of analyzing customer data to discover patterns, trends, and insights that can be used to improve customer engagement and satisfaction. It involves using advanced analytics tools and techniques to extract valuable insights from large volumes of customer data. Feedback from customers is just one source of data that can be used in the data mining process.

Data Mining in a CRM Environment Is Normally an Informal