In a CRM environment,_____ is defined as the informal process of collecting customer information through customer contacts and feedback on product performance.
A) corporate modification
B) attitude adjustment
C) organizational perception
D) stimulus/response research
E) learning

Question

Quizplus · Accepted Answer

The process of collecting customer information through customer contacts and feedback on product performance is referred to as learning in a CRM environment. This helps companies understand customers better and improve their products and services accordingly.

In a CRM Environment,_____ Is Defined as the Informal Process