By listening to customer feedback and informally gathering specific comments on benefits and features that the marketing department thought interested customers,the manufacturers of SUVs have made sure that every seat has at least one cup holder.The manufacturers of SUVs used:
A) knowledge management
B) learning
C) perceptual application
D) motivational research
E) database marketing

Question

Quizplus · Accepted Answer

The manufacturers of SUVs used learning by listening to customer feedback and making changes to ensure that every seat has at least one cup holder based on specific comments on benefits and features that interested customers.

By Listening to Customer Feedback and Informally Gathering Specific Comments