When Avril and Laure went to eat dinner at the Bonaire Cafe,they discovered that there was an hour wait for restaurant seating.They decided to eat at another restaurant,and the Bonaire Cafe lost customers.The Bonaire Cafe has limited the number of people it can accommodate,so Avril and Laure's experiences illustrates the _______ of services.

Question

Quizplus · Accepted Answer

The fact that the Bonaire Cafe lost customers due to their limited capacity highlights the perishability of services - once the opportunity to provide a service (in this case, seating and serving customers) has passed, it cannot be recovered or sold to others. The other options (variability, inconsistency, flexibility, heterogeneity) do not fully capture the specific issue faced by the Bonaire Cafe in this scenario.

When Avril and Laure Went to Eat Dinner at the Bonaire