Question 1

Experts estimate that _____________ of every conversation is partially interpreted through body language.
A) 5 to 21%
B) 23 to 29%
C) 30 to 46%
D) 48 to 60%
E) 65 to 90%

Accepted Answer

According to experts, 65 to 90% of every conversation is partially interpreted through body language.

Question 2

Which of these is using video and audio links along with computers to enable people at different locations to see,hear,and talk with one another?
A) video conferencing
B) extranet
C) world wide web
D) intranet
E) internet

Accepted Answer

Video conferencing uses video and audio links along with computers to enable people at different locations to see, hear, and talk with one another. Extranet, intranet, internet, and world wide web do not necessarily involve video and audio links for communication between people.

Question 3

Defensiveness is one element of which source of nonverbal communication?
A) touch
B) facial expressions
C) eye contact
D) body movement and gestures
E) active listening

Accepted Answer

Defensiveness is often communicated through body movement and gestures, such as crossing arms or legs, which can signal that a person is not open to what is being said or is feeling threatened.

Question 4

A(n)___________________ is characterized by timid and self-denying behaviour and is ineffective.
A) assertive style
B) non-aggressive style
C) non-assertive style
D) aggressive style
E) non-verbal style

Accepted Answer

A non-assertive style is characterized by timid and self-denying behavior and is typically seen as ineffective because it involves an unwillingness to stand up for oneself or communicate one's needs and preferences. This can lead to a lack of respect from others and a sense of powerlessness in social and professional situations.

Question 5

Effective communication has barriers including
A) personal barriers
B) physical barriers
C) semantic barriers
D) personal,physical,and semantic barriers
E) none of the responses are correct

Accepted Answer

Effective communication can have personal barriers such as emotions or lack of confidence, physical barriers such as noise or distance, and semantic barriers such as differences in language or culture. Therefore, the best choice is D, personal, physical, and semantic barriers.

Question 6

Which of the following is not one of the three key barriers to effective communication?
A) personal barriers
B) physical barriers
C) semantic barriers
D) sound barriers
E) none of the responses are correct

Accepted Answer

Sound barriers are not one of the three key barriers to effective communication. The three key barriers are personal barriers (such as emotions and attitudes), physical barriers (such as distance and noise), and semantic barriers (such as language and technical jargon).

Question 7

All of the following are examples of positive non-verbal cues except
A) smiling
B) maintaining eye contact
C) excessive yawning
D) leaning forward
E) nodding your head

Accepted Answer

Excessive yawning is typically seen as a negative non-verbal cue, as it can indicate boredom or disinterest. The other options are all examples of positive non-verbal cues.

Question 8

____________________ translates mental thoughts into a code or language that can be understood by others.
A) The medium
B) Encoding
C) Noise
D) Decoding
E) Feedback

Accepted Answer

Encoding is the process of translating thoughts or ideas into a form of communication that others can understand, such as spoken or written language.

Question 9

There are two types of communication within an organization,formal and informal.An example of informal communication is
A) reports
B) presentations
C) meetings
D) the grapevine
E) networking

Accepted Answer

The grapevine refers to informal communication channels, such as word-of-mouth, gossip, and rumors that spread throughout an organization. Reports, presentations, meetings, and networking are all examples of formal communication within an organization.

Question 10

The department manager of Paint World Products has never been interested in hearing anything else from his employees except the bottom line.This is the most important point to him.This manager can be considered as which style of listener?
A) Appreciative listener
B) Comprehensive listener
C) Discerning listener
D) Evaluative listener
E) Empathetic listener

Accepted Answer

The answer of The department manager of Paint World Products...

Question 11

An example of a non-verbal cue/s is/are
A) touch
B) facial expressions
C) hand shaking
D) gestures
E) touch,facial expressions,hand shaking,and gestures

Accepted Answer

All of the options listed (touch, facial expressions, hand shaking, and gestures) are examples of nonverbal cues.

Question 12

Barriers in any of the process elements can
A) reduce the ability to listen with understanding
B) impact our ability to communicate with information technology
C) increase stereotypes and prejudice
D) distort the transfer of meaning
E) be reduced by tearing down inhibiting walls

Accepted Answer

Barriers in any of the process elements can distort the transfer of meaning, making it difficult for the intended message to be received and understood correctly. This can happen due to various factors such as language barriers, cultural differences, noise, and personal biases. It is important to identify and overcome these barriers to ensure effective communication. Options A, B, and C may also be impacted by barriers, but D best describes the primary issue with communication barriers. Option E is not necessarily true in all cases as some barriers may require more targeted solutions.

Question 13

The output of encoding is a
A) sender
B) feedback loop
C) receiver
D) decoding
E) message

Accepted Answer

Encoding refers to the process of converting a message into a format that can be transmitted through a communication channel. Therefore, the output of encoding is the message itself, which is being prepared for transmission.

Question 14

An example of a non-verbal behavioural pattern of the assertive style might be
A) little eye contact
B) loud voice
C) slumped posture
D) good eye contact
E) glaring eye contact

Accepted Answer

The best choice for a non-verbal behavioural pattern of the assertive style is good eye contact. Assertive individuals maintain good eye contact to show confidence and convey their message effectively. Little or no eye contact may indicate lack of confidence or interest, while glaring eye contact may come across as aggressive or confrontational. Slumped posture and a loud voice are not necessarily indicative of an assertive style, as they may be present in other styles as well.

Question 15

Considering our words carefully when we speak reduces the
A) medium barrier
B) semantic barrier
C) sender barrier
D) feedback barrier
E) personal barrier

Accepted Answer

Semantic barrier refers to any obstacle that arises from differences in meaning between the sender and receiver of a message. Choosing our words carefully can help ensure that the meaning we intend to convey is accurately understood by the receiver, thereby reducing the semantic barrier.

Question 16

There are key differences between the way men and women communicate.Which of the following is NOT an example of key differences?
A) men are less likely to ask for information or directions
B) women tend to temper criticism with positive buffers
C) women tend to apologize even when they have done nothing wrong
D) women tend to give directions in indirect ways
E) men tend to give criticism indirectly

Accepted Answer

The statement that "men tend to give criticism indirectly" is actually an example of a key difference between male and female communication styles. The other options describe actual differences, such as men being less likely to ask for directions or women apologizing excessively.

Question 17

An individual who used the grapevine to enhance his or her power is referred to as a(n)
A) gossip
B) liaison individual
C) power individual
D) organizational mole
E) trouble maker

Accepted Answer

The answer of An individual who used the grapevine to...

Question 18

Which of the following is NOT a benefit of telecommuting?
A) reduction of capital costs
B) decreased flexibility
C) increased productivity
D) contributes to green initiatives
E) increases attractiveness

Accepted Answer

Decreased flexibility is not a benefit of telecommuting. In fact, telecommuting typically provides increased flexibility in terms of when and where work is done. The other options listed - reduction of capital costs, increased productivity, contributes to green initiatives, and increases attractiveness - are all commonly cited benefits of telecommuting.

Question 19

Which of the following is a key to effective listening?
A) getting emotional
B) being distracted
C) challenging yourself
D) listening for facts only
E) tuning out speakers

Accepted Answer

Challenging oneself while listening can help improve focus and retention of information. The other options (getting emotional, being distracted, listening for facts only, tuning out speakers) are not effective strategies for listening.

Question 20

According to the perceptual process model of communication,noise affects:
A) messages
B) sender
C) receiver
D) encoder
E) all of the given responses

Accepted Answer

Noise can affect any part of the communication process including the message, sender, receiver, and encoder. Therefore, all of the given responses are correct.

Quiz 7: Motivation

Experts estimate that _____________ of every conversation is partially interpreted through body language.

Which of these is using video and audio links along with computers to enable people at different locations to see,hear,and talk with one another?

Defensiveness is one element of which source of nonverbal communication?

A(n) ___________________ is characterized by timid and self-denying behaviour and is ineffective.

Effective communication has barriers including

Which of the following is not one of the three key barriers to effective communication?

All of the following are examples of positive non-verbal cues except

____________________ translates mental thoughts into a code or language that can be understood by others.

There are two types of communication within an organization,formal and informal.An example of informal communication is

The department manager of Paint World Products has never been interested in hearing anything else from his employees except the bottom line.This is the most important point to him.This manager can be considered as which style of listener?

An example of a non-verbal cue/s is/are

Barriers in any of the process elements can

The output of encoding is a

An example of a non-verbal behavioural pattern of the assertive style might be

Considering our words carefully when we speak reduces the

There are key differences between the way men and women communicate.Which of the following is NOT an example of key differences?

An individual who used the grapevine to enhance his or her power is referred to as a(n)

Which of the following is NOT a benefit of telecommuting?

Which of the following is a key to effective listening?

According to the perceptual process model of communication,noise affects: