Question 1

A(n)_____________ system is said to be relatively self-sufficient.
A) closed
B) psychological
C) open
D) traditional
E) cognitive

Accepted Answer

A closed system is defined as one that does not interact with its environment, meaning it is relatively self-sufficient. It is contrasted with an open system, which relies on constant communication and exchange with its environment to survive. Psychological, traditional, and cognitive systems do not necessarily have the same level of self-sufficiency as a closed system.

Question 2

Which effectiveness criterion is also known as the "stakeholder" approach?
A) goal accomplishment
B) internal processes
C) resource acquisition
D) strategic constituencies
E) strategic satisfaction

Accepted Answer

The strategic constituencies effectiveness criterion is also known as the "stakeholder" approach because it focuses on meeting the needs and expectations of all stakeholders, including customers, employees, suppliers, shareholders, and the community at large. This approach recognizes that the success of an organization depends on its ability to create value for all parties involved, and not just on achieving specific goals or maximizing profits.

Question 3

Rigid command and control bureaucracies are called ___________________.
A) organic organizations
B) mechanistic organizations
C) holistic organizations
D) contingency organizations
E) psycho-social organizations

Accepted Answer

Rigid command and control bureaucracies are often referred to as mechanistic organizations. This term describes organizations that rely on clear chain of command, strict rules and procedures, and centralized decision-making.

Question 4

When goals are clear and agreed upon,the approach to use for organizational effectiveness is the
A) goal accomplishment approach
B) internal processes approach
C) contingency organization approach
D) organic organizations approach
E) psycho-social organization approach

Accepted Answer

The goal accomplishment approach focuses on setting objectives and measuring success in achieving those objectives, which is ideal when goals are clear and agreed upon. This approach emphasizes the importance of having clear goals and objectives and aligning organizational efforts towards achieving them.

Question 5

Trevor has four employees reporting to him.This is referred to as his
A) staff personnel
B) span of control
C) unity of command
D) division of labour
E) hierarchy of authority

Accepted Answer

Span of control refers to the number of subordinates that report directly to a manager. In this case, Trevor has four employees reporting to him, so his span of control is four. Staff personnel refers to individuals who provide support services to line personnel (those who directly contribute to the organization's goals), unity of command refers to the principle that each employee should only have one supervisor, division of labour refers to the separation of tasks within a work process, and hierarchy of authority refers to the levels of authority within an organization.

Question 6

In which criterion is an organization deemed effective if it has gained the necessary factors of production such as raw materials,labour,capital,and managerial and technical expertise?
A) goal accomplishment approach
B) internal process approach
C) resource acquisition approach
D) strategic constituencies approach
E) competitive satisfaction approach

Accepted Answer

The criterion mentioned in the question is the resource acquisition approach, which focuses on an organization's ability to acquire the necessary resources for its operations. This approach is one of the four approaches to organizational effectiveness, along with the goal accomplishment approach, internal process approach, and strategic constituencies approach. However, only the resource acquisition approach is mentioned in the question, making it the best choice.

Question 7

Alicia,a worker at Canada Post,helps to provide research,advice,and recommendations to line managers.What is Alicia's role in the organization?
A) line manager
B) staff personnel
C) closed system manager
D) open system manager
E) learning organization manager

Accepted Answer

Alicia's role as a worker who provides research, advice, and recommendations to line managers is that of a staff personnel. Staff personnel provide support and assistance to line managers in carrying out their duties.

Question 8

An organization that considers itself a cognitive (thinking)system and adapts as needed is a(n)
A) contemporary system
B) learning organization
C) virtual system
D) employee system
E) goal oriented system

Accepted Answer

A learning organization is a type of cognitive system that continuously adapts and learns from its experiences, both positive and negative. It emphasizes on individual growth and development, open communication, and the sharing of knowledge and information.

Question 9

A contemporary structure that has work redirected to an outside company is called a(n)
A) network organization
B) cross-functional team structure
C) outsourcing structure
D) virtual organization
E) matrix structure

Accepted Answer

An outsourcing structure involves redirecting work to an outside company, which is a contemporary approach to organizing work. The other options listed do not necessarily involve outsourcing work to an outside company.

Question 10

An organism that must constantly interact with its environment to survive is called a(n)________________________.
A) closed circuit
B) open circuit
C) closed system
D) open system
E) open environment

Accepted Answer

An open system is one that interacts with its environment to exchange matter and energy. Organisms are open systems as they require constant interaction with their environment to survive by exchanging matter (such as nutrients) and energy (such as sunlight) to carry out their life functions.

Question 11

Work is organized by
A) coordination of effort
B) a common goal
C) division of labour
D) a hierarchy of authority
E) coordination of effort,a common goal,division of labour,and a hierarchy of authority

Accepted Answer

All four options - coordination of effort, a common goal, division of labour, and a hierarchy of authority - are crucial for organizing work effectively. Coordination of effort ensures that everyone is working towards the same objective, a common goal provides direction and purpose for the work, division of labour ensures that tasks are assigned to the most appropriate individuals and completed efficiently, and a hierarchy of authority establishes clear lines of communication and decision-making within the organization. Together, these elements help to create a well-structured and productive work environment.

Question 12

According to the contingency approach to organization design,organizations tend to be more ____________________ when they are structured to fit the demands of the situation.
A) expensive
B) environmental
C) strategic
D) satisfactory
E) effective

Accepted Answer

The contingency approach suggests that organizations are most effective when they are structured to fit the demands of the situation. This means that the organization's structure and design must be flexible and adaptable to the environment, strategy, and other situational factors. Therefore, the best choice is E, effective.

Question 13

When assessing the effectiveness of organizations,it's important to look at the following criteria EXCEPT
A) motivational theories used
B) goal accomplishment
C) resource acquisition
D) internal processes
E) satisfaction of strategic constituencies

Accepted Answer

While motivational theories used may be important in understanding an organization's approach to employee engagement and performance, it is not a criteria typically used to assess an organization's effectiveness. The other choices (B, C, D, and E) are standard criteria used to evaluate organizational effectiveness.

Question 14

All of the following are dimensions of organizational effectiveness EXCEPT
A) goal accomplishment
B) internal processes
C) strategic constituencies' satisfaction
D) competitive positioning
E) resource acquisition

Accepted Answer

Competitive positioning is more of a strategy or outcome related to how an organization positions itself in the market relative to its competitors, rather than a dimension of organizational effectiveness. Organizational effectiveness is typically measured by factors like goal accomplishment, efficiency of internal processes, satisfaction of key stakeholders (strategic constituencies), and the ability to acquire necessary resources.

Question 15

Company Ajax set up a division in Quebec to serve the French-speaking customers.Which departmentation structure is this an example of?
A) functional
B) product
C) matrix
D) geographic
E) customer

Accepted Answer

The answer of Company Ajax set up a division in...

Question 16

The division of labour,a hierarchy of authority,a framework of rules,and administrative impersonality is the foundation of _____________ theory of bureaucracy.
A) Maslow's
B) Weber's
C) Gardner's
D) Tuckman's
E) Bruner's

Accepted Answer

The division of labour, hierarchy of authority, framework of rules, and administrative impersonality are key aspects of Weber's theory of bureaucracy. Maslow's theory of hierarchy of needs, Gardner's theory of multiple intelligences, Tuckman's group development theory, and Bruner's theory of cognitive development do not focus on bureaucratic structures and processes.

Question 17

What is the name of the departmentation structure when a worker remains in their functional area,but is temporarily assigned to another team within the organization?
A) functional
B) product
C) matrix
D) geographic
E) customer

Accepted Answer

The described structure is the matrix structure, where employees have both a functional manager and a project or team manager. They remain in their functional area, but are temporarily assigned to work on a specific project or team. This allows for flexibility and collaboration across functional areas. The functional, product, geographic, and customer structures do not involve temporary assignments to other teams within the organization.

Question 18

All of the following are resource inputs to a biological open system model EXCEPT
A) products
B) goods and services
C) money
D) information
E) people

Accepted Answer

Products are outputs, not inputs, in a biological open system model. Inputs typically include resources like goods and services, money, information, and people.

Question 19

Which effectiveness criterion is also known as the 'healthy systems' approach?
A) goal accomplishment
B) internal processes
C) strategic constituencies
D) strategic satisfaction
E) resource acquisition

Accepted Answer

The effectiveness criterion known as the 'healthy systems' approach focuses on the internal processes within an organization and is aimed at ensuring that the system functions efficiently and effectively. It is concerned with the management and coordination of different activities and processes within the organization to achieve its goals. Thus, option B is the right answer.

Question 20

What are the four basic dimensions of organizational structure?
A) hierarchy of authority,division of control,span of labour,and managerial positions
B) hierarchy of authority,division of labour,span of control,and line and staff positions
C) hierarchy of management,division of labour,span of positions,and line and staff job control
D) hierarchy of management,division of labour,span of positions,and job control

Accepted Answer

The four basic dimensions of organizational structure are hierarchy of authority, division of labour, span of control, and line and staff positions. Option B correctly lists all four dimensions. Option A incorrectly lists "division of control" instead of "division of labour," and option C incorrectly lists "hierarchy of management" instead of "hierarchy of authority." Option D is close but incorrectly lists "job control" instead of "line and staff positions."

Quiz 12: Communicating in the Digital Age

A(n) _____________ system is said to be relatively self-sufficient.

Which effectiveness criterion is also known as the "stakeholder" approach?

Rigid command and control bureaucracies are called ___________________.

When goals are clear and agreed upon,the approach to use for organizational effectiveness is the

Trevor has four employees reporting to him.This is referred to as his

In which criterion is an organization deemed effective if it has gained the necessary factors of production such as raw materials,labour,capital,and managerial and technical expertise?

Alicia,a worker at Canada Post,helps to provide research,advice,and recommendations to line managers.What is Alicia's role in the organization?

An organization that considers itself a cognitive (thinking) system and adapts as needed is a(n)

A contemporary structure that has work redirected to an outside company is called a(n)

An organism that must constantly interact with its environment to survive is called a(n) ________________________.

Work is organized by

According to the contingency approach to organization design,organizations tend to be more ____________________ when they are structured to fit the demands of the situation.

When assessing the effectiveness of organizations,it's important to look at the following criteria EXCEPT

All of the following are dimensions of organizational effectiveness EXCEPT

Company Ajax set up a division in Quebec to serve the French-speaking customers.Which departmentation structure is this an example of?

The division of labour,a hierarchy of authority,a framework of rules,and administrative impersonality is the foundation of _____________ theory of bureaucracy.

What is the name of the departmentation structure when a worker remains in their functional area,but is temporarily assigned to another team within the organization?

All of the following are resource inputs to a biological open system model EXCEPT

Which effectiveness criterion is also known as the 'healthy systems' approach?

What are the four basic dimensions of organizational structure?