Question 1

Harry has tried everything to get his staff to accept the changes that he wants to put in place.His last resort to overcome their resistance is
A)education and communication.
B)facilitation and support.
C)manipulation and co-optation.
D)participation and involvement.
E)negotiation and agreement.

Accepted Answer

The scenario suggests that Harry has exhausted other methods of getting his staff to accept the changes, indicating a high level of resistance from the employees. As a result, manipulation and co-optation may be necessary to overcome this resistance. This involves using tactics such as offering incentives or rewards to persuade employees to accept the changes. While not an ideal approach, it may be necessary in extreme cases of resistance.

Question 2

________ is a paradox because it calls for setting direction and leading while requiring empowerment and flexibility.
A)Organizing
B)Performing
C)Learning
D)Belonging
E)Participating

Accepted Answer

Organizing involves setting direction and leading, but it also requires empowerment and flexibility. It is a paradox because sometimes leaders need to have a clear plan and a structured organization to accomplish goals, but they also need to be flexible and empower team members to develop new ideas and solutions. Finding the right balance between structure and flexibility is a key challenge for effective leaders.

Question 3

One way to move the company toward a continuous capacity to adapt and to change would be to create
A)short tenure in management.
B)communication systems.
C)a learning organization.
D)appreciative inquiry.
E)unfreezing.

Accepted Answer

Creating a learning organization involves developing an environment where employees are encouraged to continuously learn, innovate and improve. This helps the company to adapt and change as required to maintain competitiveness in the marketplace. Short tenure in management (A) can lead to instability and inconsistency in decision-making, while communication systems (B) and appreciative inquiry (D) can be useful tools but do not necessarily promote a continuous capacity to adapt and change. Unfreezing (E) refers to the first stage in Lewin's change management model and is not a strategy in itself.

Question 4

When people understand the overall environment and use information to adjust work practices,this is described as which dimension of the commitment to learning organization principles?
A)strategic leadership
B)continuous learning
C)team learning
D)empowerment
E)system connection

Accepted Answer

System connection involves understanding the overall environment and using information to adjust work practices, reflecting an organization's commitment to learning by recognizing the importance of the broader system in which it operates.

Question 5

________ is a paradox because it requires building on the past while rejecting it at the same time.
A)Organizing
B)Performing
C)Learning
D)Belonging
E)Participating

Accepted Answer

Learning requires building on past knowledge and experiences, but it also involves questioning, challenging, and possibly rejecting some of those past ideas in order to broaden one's understanding and perspective. Therefore, learning involves both building on the past and rejecting it at the same time.

Question 6

After years of development,William's organization has introduced a new product that has capabilities that no other product on the market can approximate.This new product is an example of a specific change known as
A)innovation.
B)design.
C)re-engineering.
D)dreaming.
E)destiny.

Accepted Answer

The new product with capabilities that no other product on the market can approximate is an example of innovation, which refers to the introduction of something new or a new idea, method, or device.

Question 7

SCENARIO 14-2 Johnson Farm Products is expanding its traditional business with farmers to include home gardeners.The sales personnel who have had good long-term relationships with area farmers do not meet this change with enthusiasm.You know the change will be difficult if you cannot obtain their cooperation.
-Refer to Scenario 14-2.You have brought in a local marketing expert to explain demographics and the changing nature of the area in which you live.This is overcoming resistance through the use of
A)education and communication.
B)participation.
C)negotiation.
D)manipulation.
E)co-optation.

Accepted Answer

Education and communication are the best ways to overcome resistance when introducing a new and challenging idea. By bringing in a local marketing expert to explain the changing demographics of the area, the sales personnel can better understand how their traditional business model may need to adapt to serve the needs of home gardeners. This will help to educate them about the changes in the business environment and help them to see the value in this new opportunity.

Question 8

In the early stages of his effort to change his department to make it more effective,Sammy noticed that his staff responds to his suggestions for change by offering opposite or different views to each of Sammy's reasons.This is an example of individual resistance due to
A)self-interest.
B)fear of the unknown.
C)different assessments.
D)selective information processing.
E)skepticism.

Accepted Answer

This is an example of different assessments, where Sammy's staff has a different perspective on the reasons he presents for the change. They may not necessarily be resisting the change itself, but rather have a different opinion on the approach proposed by Sammy.

Question 9

Carrie is resistant to changes taking place in the organization.Her boss suspects that she is doing this because she thinks that she will lose her job if the changes take place.This is known as individual resistance based on
A)misunderstanding.
B)lack of trust.
C)different assessments.
D)self-interest.
E)low tolerance for change.

Accepted Answer

Carrie is resisting because she believes it is in her own self-interest to do so, as she fears losing her job. This is a classic example of individual resistance based on self-interest.

Question 10

________ is a paradox between establishing a sense of collective identity and acknowledging our desire to be recognized and accepted as unique individuals.
A)Organizing
B)Performing
C)Learning
D)Belonging
E)Identifying

Accepted Answer

Belonging involves finding commonalities with others to establish a sense of collective identity, while also recognizing and accepting our own unique attributes. This can be a paradoxical experience, as we may want to stand out as individuals but also desire to be accepted and recognized by the group.

Question 11

Yanni has noticed that one of the main reasons why his staff is resisting the changes that he wants to implement is that they lack information or they believe other information that is inaccurate.The best approach that he can adopt to overcome this resistance is
A)negotiation and agreement.
B)facilitation and support.
C)education and communication.
D)manipulation and co-optation.
E)participation and involvement.

Accepted Answer

Education and communication would provide the necessary information to the staff, addressing their concerns and dispelling any inaccurate information. This will likely result in reducing resistance and facilitating a smoother implementation process.

Question 12

Anna believes the biggest impediment to change in her organization is the built-in mechanisms that produce stability.These mechanisms are known as
A)group inertia.
B)individual inertia.
C)structural inertia.
D)security.
E)habit.

Accepted Answer

Structural inertia refers to the built-in mechanisms within an organization that resist change and produce stability, such as organizational rules, policies, procedures, and norms. Group inertia and individual inertia refer to the inertia of people within the organization, and habits and security are related but not as specific to the organizational mechanisms.

Question 13

________ is a paradox between creating organization-wide goals to concentrate effort and recognizing the diverse goals of stakeholders inside and outside the organization.
A)Organizing
B)Performing
C)Learning
D)Belonging
E)Participating

Accepted Answer

The answer of ________ is a paradox between creating organization-wide...

Question 14

When a group will lose half of their usual budget allocation as a result of a change,they will resist change because of
A)group inertia.
B)structural inertia.
C)self-interest.
D)threat to expertise.
E)threat to resources.

Accepted Answer

When a group loses half of their budget allocation, they may see it as a threat to their resources. They may resist change because they feel that it will further diminish their resources and they may not be able to accomplish their tasks as effectively. This can lead to a negative attitude towards change and a desire to maintain the status quo.

Question 15

When collaboration is valued and rewarded by the culture,this is described as which dimension of the commitment to learning organization principles?
A)strategic leadership
B)continuous learning
C)team learning
D)inquiry and dialogue
E)system connection

Accepted Answer

Team learning emphasizes collaboration and mutual support among team members to achieve common goals. When collaboration is valued and rewarded, it promotes a culture of learning where knowledge and skills are shared, leading to enhanced team performance and greater organizational success.

Question 16

Change can occur quickly in organizations that have
A)single-loop learning.
B)double-loop learning.
C)organizational learning.
D)continuous learning.
E)discontinuous learning.

Accepted Answer

Double-loop learning involves questioning and modifying underlying assumptions and policies, leading to more profound and rapid change in organizations.

Question 17

A characteristic of innovative organizations is
A)process value analysis.
B)short tenure in managers.
C)high interunit communication.
D)low interunit communication.
E)re-engineering efforts.

Accepted Answer

High interunit communication is a characteristic of innovative organizations. This allows teams from different departments or units to collaborate, exchange ideas and knowledge, and ultimately contribute to the development of innovative solutions. It also helps break down silos and promote a culture of openness and collaboration.

Question 18

SCENARIO 14-2 Johnson Farm Products is expanding its traditional business with farmers to include home gardeners.The sales personnel who have had good long-term relationships with area farmers do not meet this change with enthusiasm.You know the change will be difficult if you cannot obtain their cooperation.
-Refer to Scenario 14-2.You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes.You are using
A)education and communication.
B)participation.
C)negotiation.
D)coercion.
E)facilitation and support.

Accepted Answer

Threatening to eliminate positions or close down the company if employees don't change their attitudes is an example of using coercion, which involves using threats or force to induce change.

Question 19

SCENARIO 14-2 Johnson Farm Products is expanding its traditional business with farmers to include home gardeners.The sales personnel who have had good long-term relationships with area farmers do not meet this change with enthusiasm.You know the change will be difficult if you cannot obtain their cooperation.
-Refer to Scenario 14-2.You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items.This method for overcoming resistance is referred to as
A)education and communication.
B)participation.
C)negotiation.
D)manipulation and co-optation.
E)facilitation and support.

Accepted Answer

Participation involves involving the employees who are resistant to change in the planning process and decision-making, thereby making them feel valued and included. This can increase their willingness to cooperate with the change.

Question 20

Whenever an error is detected in Mike's department,the tendency is to correct it by referring to past routines or present policies.This is known as
A)single-loop learning.
B)double-loop learning.
C)organizational learning.
D)continuous learning.
E)discontinuous learning.

Accepted Answer

Single-loop learning refers to the process of identifying errors and correcting them by simply referring to established routines or policies, without critically examining or questioning them. This approach is reactive and relies on existing knowledge and procedures to solve problems. Double-loop learning, on the other hand, involves reflecting on the underlying assumptions and values that drive policies and routines and making fundamental changes to them if necessary. Organizational learning, continuous learning, and discontinuous learning are broader concepts that encompass various types of learning and change processes in organizations but do not specifically refer to the type of learning involved in correcting errors.

Quiz 14: Organizational Change

Harry has tried everything to get his staff to accept the changes that he wants to put in place.His last resort to overcome their resistance is

________ is a paradox because it calls for setting direction and leading while requiring empowerment and flexibility.

One way to move the company toward a continuous capacity to adapt and to change would be to create

When people understand the overall environment and use information to adjust work practices,this is described as which dimension of the commitment to learning organization principles?

________ is a paradox because it requires building on the past while rejecting it at the same time.

After years of development,William's organization has introduced a new product that has capabilities that no other product on the market can approximate.This new product is an example of a specific change known as

In the early stages of his effort to change his department to make it more effective,Sammy noticed that his staff responds to his suggestions for change by offering opposite or different views to each of Sammy's reasons.This is an example of individual resistance due to

Carrie is resistant to changes taking place in the organization.Her boss suspects that she is doing this because she thinks that she will lose her job if the changes take place.This is known as individual resistance based on

________ is a paradox between establishing a sense of collective identity and acknowledging our desire to be recognized and accepted as unique individuals.

Yanni has noticed that one of the main reasons why his staff is resisting the changes that he wants to implement is that they lack information or they believe other information that is inaccurate.The best approach that he can adopt to overcome this resistance is

Anna believes the biggest impediment to change in her organization is the built-in mechanisms that produce stability.These mechanisms are known as

________ is a paradox between creating organization-wide goals to concentrate effort and recognizing the diverse goals of stakeholders inside and outside the organization.

When a group will lose half of their usual budget allocation as a result of a change,they will resist change because of

When collaboration is valued and rewarded by the culture,this is described as which dimension of the commitment to learning organization principles?

Change can occur quickly in organizations that have

A characteristic of innovative organizations is

Whenever an error is detected in Mike's department,the tendency is to correct it by referring to past routines or present policies.This is known as