Question 1

Knowing how conflict is ________ is important in determining ways to resolving it.

Accepted Answer

Conflict is best defined by the conflict parties themselves. Understanding how each party defines and perceives the conflict can help in finding solutions that address their underlying concerns.

Question 2

To achieve reasonable solutions when time is short,the best conflict resolution strategy is

Accepted Answer

Compromising is the best conflict resolution strategy when time is short because it allows for quick, mutually acceptable solutions that partially satisfy both parties.

Question 3

The production department at RLM Inc.is always in conflict with the sales department because the former accuses the latter of promising delivery dates to customers that are unrealistic.The source of conflict in this example is

Accepted Answer

The answer of The production department at RLM Inc.is always...

Question 4

Within the five identified conflict management strategies,'imposing one's will' is termed

Accepted Answer

Imposing one's will is the definition of forcing, which means using power or authority to get one's way without considering the needs or wants of the other party involved in the conflict.

Question 5

Tom has found that when his project managers have to work in large teams,conflict seems to

Accepted Answer

When working in large teams, there are more diverse opinions and personalities, which can lead to increased conflict.

Question 6

Within the five identified conflict management strategies,balancing all concerns to reach a solution is termed

Accepted Answer

The answer of Within the five identified conflict management strategies,balancing...

Question 7

Within the five identified conflict management strategies,ignoring the issue is

Accepted Answer

Ignoring the issue is a form of avoiding conflict, which can be appropriate in certain situations where the issue is minor, the parties involved are not invested, or there is a lack of available options for resolution. However, this strategy is typically not effective in resolving conflicts that require attention or compromise.

Question 8

Ambiguity about responsibilities and accountabilities describes which category of conflict sources?

Accepted Answer

Ambiguity about responsibilities and accountabilities is a structural conflict source as it stems from unclear roles and responsibilities within an organization or team.

Question 9

Candice is great at resolving conflict among her staff.Her usual approach is to try to reach an agreement that completely satisfies the aspirations of both people who are involved in the conflict.This is an example of

Accepted Answer

Candice's approach of trying to reach an agreement that completely satisfies the aspirations of both parties involved in the conflict is an example of problem solving. This approach involves collaborating and finding a mutually beneficial solution.

Question 10

Which of the following is also a potential source of the conflict?

Accepted Answer

Interdependence of groups can lead to conflict when one group's actions or decisions affect the other group's performance, goals, or resources. This can result in competition, resentment, or distrust between the groups. The other options are not directly related to potential sources of conflict.

Question 11

Will is very adept at resolving conflicts among his staff by playing down the difference in opinions at the same time as he emphasizes the common interests of both parties.This resolution technique is called

Accepted Answer

The answer of Will is very adept at resolving conflicts...

Question 12

Within the five identified conflict management strategies,trying to reach mutually satisfactory results is termed

Accepted Answer

Trying to reach mutually satisfactory results is the basis of problem-solving conflict management strategy. This strategy involves identifying the root cause of the conflict, brainstorming possible solutions, and selecting the best solution that satisfies both parties' needs and interests. It promotes collaboration, creativity, and win-win outcomes.

Question 13

A consistent conflict among warehouse staff is the lack of resources.Warehouse staff believe other departments have newer technology to complete their work,so they grumble and complain to and compare themselves to the other departments.Because their manager knows it isn't true that other departments have better equipment,their manager could manage this conflict using a resolution technique called

Accepted Answer

The manager can use authoritative command to resolve the conflict by asserting the truth and clarifying that other departments do not have better equipment.

Question 14

Forcing,as a conflict management strategy,uses ________ assertiveness and ________ cooperativeness.

Accepted Answer

Forcing is a highly assertive and low cooperativeness conflict management strategy. It involves using one's power or authority to win the conflict or force the other party to comply with their demands, with little regard for the other party's needs or desires.

Question 15

A reduction in efforts toward group goals is an example of

Accepted Answer

Avoiding involves the reduction in efforts toward group goals by withdrawing from the situation or postponing the issue. It may be done when the issue is trivial or when there is no chance of reaching a mutually beneficial solution.

Question 16

Within the five identified conflict management strategies,'accepting the will of the other party' is

Accepted Answer

Accepting the will of the other party is an example of yielding in conflict management. This approach involves giving in to the other party's desires and agreeing to their terms or demands. It can be effective in situations where the issue is not very important to one party or when preserving the relationship is more important than getting their way. However, it can also be seen as weakness and may not be effective in situations where the issue is critical or when the other party is taking advantage of the yielding party.

Question 17

Tanuj is popular among his co-workers because he tries to balance the needs of others with those of his own to reach solutions when a conflict arises.This conflict management strategy is known as

Accepted Answer

Compromising is a conflict management strategy where individuals try to find a middle ground, balancing their own needs with those of others to reach a mutually acceptable solution. This approach is characterized by give-and-take, where both parties make concessions.

Question 18

Since his work group has a lot of temperamental people in it,when a conflict arises among the group,Francois tends to deal with it by minimizing the importance of the issue and telling everyone to "just get back to work." This conflict management strategy is known as

Accepted Answer

Francois tends to avoid the conflict by minimizing the importance of the issue and telling everyone to get back to work. This is a clear example of the avoiding conflict management strategy.

Question 19

Tina is known as a bit of a "softie" among her co-workers,because when someone challenges one of her ideas,she backs off,even when her idea is a very good one.This conflict management strategy is known as

Accepted Answer

Tina's conflict management strategy is yielding, as she backs off when someone challenges her idea.

Question 20

Research found that when group members didn't have similar desires for power,there was more

Accepted Answer

The answer of Research found that when group members didn't...

Quiz 9: Conflict and Negotiation