Question 1

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures.She is exhibiting which cultural intelligence profile?
A)analyst
B)mimic
C)chameleon
D)provincial
E)ambassador

Accepted Answer

Zena is exhibiting the chameleon cultural intelligence profile because she is able to adapt and blend in with other cultures seamlessly.

Question 2

Peter is very unhappy in his current job,so he has been "going through the motions" for a long time now.He is frequently absent and often late.His response to his dissatisfaction can thus be referred to as
A)neglect.
B)voice.
C)loyalty.
D)exit.
E)withdrawal.

Accepted Answer

The answer of Peter is very unhappy in his current...

Question 3

Even though Tim's department had a reputation for being populated by "slackers," he still felt that all of his staff members were intrinsically valuable and had the right to self-determination.Which of the "Magnificent Seven Principles" is he exhibiting?
A)dignity of human life
B)autonomy
C)fairness
D)humaneness
E)honesty

Accepted Answer

Tim is exhibiting the principle of autonomy, which is the belief that individuals have the right to make decisions about their own lives and choices. He believes that even if his staff members have a poor reputation, they still have the intrinsic value and right to choose their own path.

Question 4

Leanne is a model employee.She is always willing to go beyond her regular job duties if needed,and she consistently performs beyond expectations.Leanne is exhibiting
A)loyalty.
B)job satisfaction.
C)organizational citizenship behaviour.
D)polarity.
E)positivity.

Accepted Answer

Leanne is exhibiting organizational citizenship behaviour by going beyond her regular job duties and consistently performing beyond expectations. This behaviour involves an employee voluntarily performing tasks outside of their job description for the benefit of the organization.

Question 5

Jon recently relocated to Canada from Greece.Jon is surprised to see how much emphasis is placed on employee involvement in decision-making in his new workplace.According to Hofstede Value Dimensions,Canada is
A)high in power distance.
B)high in individualism.
C)low in power distance.
D)high in assertiveness.
E)high in future orientation.

Accepted Answer

Canada is known to be low in power distance, meaning that there is less emphasis on hierarchy and authority in decision-making processes. This aligns with Jon's experience of seeing employee involvement in decision-making in his new workplace.

Question 6

Of all of the employees in her department,Donna seems to be the most passionate with the work she is assigned.Donna is exhibiting
A)core self-evaluation.
B)positivity.
C)employee engagement.
D)prognostication.
E)self-awareness.

Accepted Answer

Donna's behavior can be attributed to employee engagement, which is the degree to which an employee is passionate about and committed to their work and company. This can result in higher productivity, job satisfaction, and overall success for the employee and organization.

Question 7

Avon's marketing department has employees who just don't like their jobs.It has been observed that employees are constantly on social media and surfing the internet rather than doing their work assignments.This behaviour is part of a syndrome referred to as:
A)organizational citizenship behaviour.
B)social networking.
C)employee dissatisfaction.
D)counterproductive work behaviour.
E)disruptive work behaviour.

Accepted Answer

The behavior of constantly being on social media and surfing the internet instead of doing work assignments is counterproductive work behavior. This refers to any behavior that undermines the goals of the organization or frustrates the colleagues' goals.

Question 8

Norma has been working for the same organization for 25 years.She has worked there so long she is an invaluable resource to people across the organization; she feels an obligation to stay with this organization for the rest of her career.Norma is exhibiting
A)continuance commitment.
B)normative commitment.
C)affective commitment.
D)life commitment.
E)citizenship commitment.

Accepted Answer

Normative commitment refers to an employee's feeling of obligation to remain with an organization. Norma feels obligated to stay with her organization for the rest of her career, which is a classic example of normative commitment. This type of commitment is based on a sense of loyalty or moral obligation.

Question 9

Stacy was trying to figure out how best to interact with Abdul,who recently joined her department and is from the Middle East; Stacy is focusing on understanding Abdul's cultural rules and expectations as she decides how to approach him.Stacy is exhibiting which cultural intelligence profile?
A)mimic
B)analyst
C)ambassador
D)chameleon
E)provincial

Accepted Answer

The analyst cultural intelligence profile focuses on analyzing and understanding different cultural norms and customs in order to adapt and interact effectively. Stacy's focus on understanding Abdul's cultural rules and expectations aligns with this profile.

Question 10

As manager who is labelled as an "analyst" in cultural intelligence is most likely to use ________ to understand a cross-cultural situation.
A)cues from others
B)research
C)charm
D)intuition
E)rules

Accepted Answer

The answer of As manager who is labelled as an...

Question 11

Carol just started her first job,and even though she was inexperienced,she had a strong belief in her inner worth and basic competence,so she expected to perform well.Carol is exhibiting positive
A)core self-evaluation.
B)self-respect.
C)self-esteem.
D)self-righteousness.
E)self-awareness.

Accepted Answer

Carol's belief in her inner worth and basic competence reflects her core self-evaluation, which refers to a person's fundamental beliefs about their overall self-worth and abilities. This type of positive self-evaluation can lead to higher levels of job satisfaction and performance. Self-esteem (C) is related but specifically refers to a person's overall evaluation of their self-worth, while self-respect (B) is a more general term that refers to treating oneself with dignity and worth. Self-righteousness (D) involves a sense of moral superiority over others and is not reflected in Carol's behavior. Self-awareness (E) refers to the process of reflecting on and understanding one's own thoughts, feelings, and behaviors, which may or may not be related to Carol's behavior in this scenario.

Question 12

James always tries to do the right thing for everyone involved whenever he faces a dilemma that affects other people at work.Which of the "Magnificent Seven Principles" is he exhibiting?
A)dignity of human life
B)autonomy
C)honesty
D)humaneness
E)the common good

Accepted Answer

The answer of James always tries to do the right...

Question 13

A manager who is labelled as "natural" in cultural intelligence is most likely to use ________ to understand a cross-cultural situation.
A)cues from others
B)research
C)charm
D)intuition
E)rules

Accepted Answer

A manager who is labelled as "natural" in cultural intelligence relies heavily on their intuition to understand a cross-cultural situation. They tend to pick up on subtle cues and have a natural ability to adapt to different cultural contexts. Research, charm, and rules may also be used, but intuition is the primary method for a "natural" manager.

Question 14

Tessa recently arrived in the United States from her home country of Guatemala.She was very surprised to discover the emphasis on encouraging and rewarding individuals for their work rather than the achievement of the work group.According to Hofstede Value Dimensions,this indicates the United States is
A)low in power distance.
B)high in power distance.
C)high in assertiveness.
D)low in collectivism.
E)low in uncertainty avoidance.

Accepted Answer

The emphasis on individual achievement rather than group achievement indicates that the United States is low in collectivism. This is one of Hofstede's value dimensions, which refers to the extent to which individuals are expected to prioritize the goals of the group over their own goals.

Question 15

Teresa is eager to participate in teamwork,and enjoys her manager because he treats her as an equal,rather than exerting his authority over her.Teresa is likely a member of which of the follow demographic groups?
A)Elders
B)Baby Boomers
C)Generation Xers
D)Millennials
E)Echo Boomers

Accepted Answer

The answer of Teresa is eager to participate in teamwork,and...

Question 16

Tina was somewhat shy and insecure,so she relied on the other people in her department to protect her and look after her.According to Hofstede Value Dimensions,Tina is exhibiting
A)high individualism.
B)low power distance.
C)high collectivism.
D)high uncertainty orientation.
E)high terminality.

Accepted Answer

Tina is exhibiting high collectivism because she relies on others in her department for protection and support. This suggests that she values group harmony and interdependence over individualism.

Question 17

Jake is confident and self-reliant in everything he does at work.His co-workers appreciate how loyal Jake is to both himself as well as the interest of his co-workers.Jake is likely a member of the demographic group referred to as:
A)Elders.
B)Baby Boomers.
C)Generation X.
D)Millennials.
E)Echo Boomers.

Accepted Answer

The answer of Jake is confident and self-reliant in everything...

Question 18

Tony has always "stuck to his own" so to speak.He therefore seemed to have difficulty working in a new department that was culturally diverse.Tony is exhibiting
A)high cultural intelligence.
B)high culture shock.
C)low cultural intelligence.
D)low multiculturalism.
E)high culture curiosity.

Accepted Answer

Tony's difficulty in working with a culturally diverse department suggests a lack of cultural intelligence, which is the ability to work and communicate effectively with people from different cultures. He may benefit from increasing his cultural knowledge and adapting his behavior to better relate to his culturally diverse colleagues.

Question 19

Don's supervisor recently gave a promotion to Janice."That is so unfair," Don thought to himself."I deserve the promotion more than Janice." Don's belief that he deserves the promotion is ________ component of an attitude.
A)affective
B)behavioural
C)cognitive
D)denial
E)ego

Accepted Answer

The belief that Don deserves the promotion is a cognitive component of his attitude. Cognitive components of attitudes involve beliefs and thoughts about the object or situation.

Question 20

Dora is unhappy at work ever since the hiring of a new supervisor in her department.Dora is so upset she has requested a meeting with the department manager to discuss her concerns.Dora's response can be referred to as:
A)voice,active and destructive.
B)voice,active and constructive.
C)voice,passive and destructive.
D)voice,passive and constructive.
E)voice,assertive and negative.

Accepted Answer

Dora is expressing her concerns by requesting a meeting with the department manager, which shows that she is using her voice and being active about the situation. However, based on the description given, it is unclear whether her feedback will be constructive or destructive.

Quiz 3: Values, attitudes, and Diversity in the Workplace

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures.She is exhibiting which cultural intelligence profile?

Peter is very unhappy in his current job,so he has been "going through the motions" for a long time now.He is frequently absent and often late.His response to his dissatisfaction can thus be referred to as

Even though Tim's department had a reputation for being populated by "slackers," he still felt that all of his staff members were intrinsically valuable and had the right to self-determination.Which of the "Magnificent Seven Principles" is he exhibiting?

Leanne is a model employee.She is always willing to go beyond her regular job duties if needed,and she consistently performs beyond expectations.Leanne is exhibiting

Jon recently relocated to Canada from Greece.Jon is surprised to see how much emphasis is placed on employee involvement in decision-making in his new workplace.According to Hofstede Value Dimensions,Canada is

Of all of the employees in her department,Donna seems to be the most passionate with the work she is assigned.Donna is exhibiting

Avon's marketing department has employees who just don't like their jobs.It has been observed that employees are constantly on social media and surfing the internet rather than doing their work assignments.This behaviour is part of a syndrome referred to as:

Norma has been working for the same organization for 25 years.She has worked there so long she is an invaluable resource to people across the organization; she feels an obligation to stay with this organization for the rest of her career.Norma is exhibiting

Stacy was trying to figure out how best to interact with Abdul,who recently joined her department and is from the Middle East; Stacy is focusing on understanding Abdul's cultural rules and expectations as she decides how to approach him.Stacy is exhibiting which cultural intelligence profile?

As manager who is labelled as an "analyst" in cultural intelligence is most likely to use ________ to understand a cross-cultural situation.

Carol just started her first job,and even though she was inexperienced,she had a strong belief in her inner worth and basic competence,so she expected to perform well.Carol is exhibiting positive

James always tries to do the right thing for everyone involved whenever he faces a dilemma that affects other people at work.Which of the "Magnificent Seven Principles" is he exhibiting?

A manager who is labelled as "natural" in cultural intelligence is most likely to use ________ to understand a cross-cultural situation.

Teresa is eager to participate in teamwork,and enjoys her manager because he treats her as an equal,rather than exerting his authority over her.Teresa is likely a member of which of the follow demographic groups?

Tina was somewhat shy and insecure,so she relied on the other people in her department to protect her and look after her.According to Hofstede Value Dimensions,Tina is exhibiting

Jake is confident and self-reliant in everything he does at work.His co-workers appreciate how loyal Jake is to both himself as well as the interest of his co-workers.Jake is likely a member of the demographic group referred to as:

Tony has always "stuck to his own" so to speak.He therefore seemed to have difficulty working in a new department that was culturally diverse.Tony is exhibiting

Don's supervisor recently gave a promotion to Janice."That is so unfair," Don thought to himself."I deserve the promotion more than Janice." Don's belief that he deserves the promotion is ________ component of an attitude.

Dora is unhappy at work ever since the hiring of a new supervisor in her department.Dora is so upset she has requested a meeting with the department manager to discuss her concerns.Dora's response can be referred to as: