For services,business analysis must consider __________,which finds ways to match the availability of the service to when it is needed.
A)capacity management
B)customer experience management
C)derived demand
D)internal marketing
E)the seven I's of services

Question

Quizplus · Accepted Answer

Capacity management involves analyzing the availability of a service and finding ways to match it with the demand for that service. This is important for services because they are typically intangible and cannot be stored, making it crucial to manage the capacity of the service to meet customer demand.

For Services,business Analysis Must Consider __________,Which Finds Ways to Match