A special feature that service blueprints often use to distinguish steps that are seen by the customer from those that are not seen by the customer is:
A)separation using different pages.
B)a line of visibility.
C)a Pareto-type analysis.
D)a separating using different pages.

Question

Quizplus · Accepted Answer

The line of visibility is a key feature of service blueprints that distinguishes between customer-facing steps and backstage steps. It visually separates the two domains and helps to identify potential areas for improvement in the service delivery process. Separation using different pages or a Pareto-type analysis may also be used, but they are not specific features of service blueprints.

A Special Feature That Service Blueprints Often Use to Distinguish