Question 1

During the employee presentation, the chairman of the company said that if production continued to decline he would be forced to lay off nearly 20% of the staff and it was imperative that each and every employee do everything in their power to avoid this. Which step in Kotter's model does this represent?

Accepted Answer

The chairman's statement about the potential layoffs is an attempt to establish a sense of urgency, which is the first step in Kotter's model of change management. This is done in order to motivate employees to take action and avoid negative consequences.

Question 2

Explain how organizational culture can create organizational resistance.

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Question 3

Explain why behavior should be the primary target of planned organizational change.

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Question 4

Sarah has suggested that the company reward employees who report safety discrepancies on the warehouse floor because this will help reinforce the new safety program. Which aspect of Lewin's model is Sarah suggesting?

Accepted Answer

Sarah is suggesting "refreezing," which involves reinforcing and solidifying new behaviors or changes, such as rewarding employees to support the new safety program.

Question 5

Identify three practices that can help reduce resistance to change and provide an example that demonstrates one of these practices.

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Question 6

In Diversity Competency: Leaders at United Technologies aim to create an environment of diversity. Which of the following is NOT one of the goals of its diversity program?

Accepted Answer

The article mentions promoting from within as a key aspect of their talent development strategy, but it is not specifically listed as a goal of their diversity program. The three goals listed are providing an inclusive environment, building community, and removing attitudinal barriers.

Question 7

List the eight steps in Kotter's Model of Change.

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Question 8

Kotter's model suggests a stage of empowering others to act on the vision. This is comparable to the ____ stage in Lewin's model.

Accepted Answer

Kotter's stage of empowering others to act on the vision is about enabling and facilitating change, which aligns with the "moving" stage in Lewin's model. The moving stage involves implementing the change and taking action towards the new direction, similar to empowering others to act on the vision.

Question 9

Describe the various generational cohorts and how these cohorts create pressure for change.

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Question 10

Identify characteristics of an effective change program and provide an example that demonstrates one of these characteristics.

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Question 11

Describe Lewin's Model of Change and provide an example of each stage within the model.

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Question 12

Explain the purpose, leadership, focus, and motivation for the economic approach and organizational development approach to planned organizational change.

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Question 13

According to Kotter's model, the _____ clarifies the change effort by describing the direction in which the organization needs to move.

Accepted Answer

According to Kotter's model, the vision clarifies the change effort by describing the direction in which the organization needs to move. It provides a clear picture of the desired future state of the organization.

Question 14

Describe the factors leaders and employees should consider when conducting an organizational diagnosis.

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Question 15

Explain how globalization has created pressure for change.

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Quiz 17: Managing Organizational Change