Question 1

Pete is a construction foreman. It his job to coordinate the activities of the employees working at the construction site. Because of this, when Pete directs a crew to work on certain tasks before others his workers comply with his request. This is an example of ______ power.

Accepted Answer

Legitimate power is based on an individual's formal position or authority within an organization. As a construction foreman, Pete has the legitimate authority to direct the activities of his subordinates. This power is derived from the organizational hierarchy and is recognized by his workers. The other options, coercive power, expert power, and referent power, do not accurately describe this situation.

Question 2

The behavioral model of leadership focuses on what leaders actually do and how they do it.

Accepted Answer

The behavioral model of leadership examines the specific behaviors and actions taken by leaders in order to understand their effectiveness as leaders.

Question 3

The use of ingratiation is a very effective influence tactic to use during an interview for employment.

Accepted Answer

Ingratiation involves making the interviewer feel valued and appreciated. This can increase their liking of the interviewee and potentially lead to a job offer. However, it is important to use ingratiation authentically and not come across as insincere or manipulative.

Question 4

One of the four traits shared by most successful leaders is the ability to communicate well with others.

Accepted Answer

The answer of One of the four traits shared by...

Question 5

In the mature partnership phase of the LMX model, exchanges include emotional bonds.

Accepted Answer

In the mature partnership phase of the LMX model, both leader and follower have developed a high degree of trust, loyalty, and mutual respect. This type of relationship involves emotional bonds and a sense of camaraderie between the two parties.

Question 6

Leader consideration is MOST effective when employees feel that their involvement in the decision-making process is legitimate and affects job performance.

Accepted Answer

Leader consideration involves taking into account the opinions and feelings of employees, and allowing them to participate in the decision-making process. When employees feel that their involvement is legitimate and that their insights are valued, they are more likely to be invested in their job performance and committed to achieving organizational goals.

Question 7

According to "Learning from Experience: The Un-Carrier CEO," what term was used to signify that T-Mobile would be the opposite of its competition?

Accepted Answer

The term used to signify that T-Mobile would be the opposite of its competition was "Un-carrier."

Question 8

An individual's ability to influence others because they respect, admire, or like the person is referred to as expert power.

Accepted Answer

This description refers to referent power, which is based on the personal traits and respect or admiration one commands, whereas expert power is derived from the skills and knowledge one possesses.

Question 9

Which of the following is NOT one of the five interpersonal sources of power?

Accepted Answer

The five interpersonal sources of power are legitimate, rational, coercive, expert, and referent. "Rational" is not one of these sources.

Question 10

The area within which employees will accept certain directives without questioning the leader's power is referred to as the zone of

Accepted Answer

The term "zone of indifference" refers to the range or scope within which employees will accept and follow directives or orders from their leaders without resistance or questioning, based on the perceived legitimacy of the leader's authority.

Question 11

The LMX relationship begins with the stranger phase.

Accepted Answer

The LMX (Leader-Member Exchange) relationship begins with the stranger phase, in which the leader and member have a formal and impersonal relationship.

Question 12

In "Teams Competency: Coach K's Gold-Medal Leadership," it is noted that fair treatment of everyone is the single most important factor in bringing a team together.

Accepted Answer

The book emphasizes various factors in leadership and team building, not just fair treatment as the single most important factor.

Question 13

According to "Learning from Experience: The Un-Carrier CEO," when John Legere-CEO of T-Mobile-visits the company's call centers, he sometimes gives away his T-Mobile clothes having to walk back to his car wearing his socks.

Accepted Answer

According to the article "Learning from Experience: The Un-Carrier CEO," John Legere-CEO of T-Mobile does sometimes give away his T-Mobile clothes when he visits the company's call centers, and on at least one occasion, had to walk back to his car in his socks.

Question 14

Leader-member exchange suggests that the more leaders interact with employees, the more unified the work team will become.

Accepted Answer

Leader-member exchange (LMX) theory suggests that leaders develop different types of relationships with different subordinates, rather than treating everyone the same, which can lead to varying levels of unity within a team.

Question 15

As noted in "Self-Competency: Colin Powell's 'Lessons in Leadership,'" the best leaders are those who can take a problem and "spin" it so that the problem appears less than it really is.

Accepted Answer

The concept of leadership as described in discussions about Colin Powell's principles often emphasizes facing problems directly and honestly, rather than minimizing or "spinning" them to appear less significant. Effective leadership involves transparency, integrity, and addressing issues head-on.

Question 16

In "Communication Competency: Paul Millman, CEO, Chroma Technology," notes that in the early days of the company, employees made decisions on their own or by consensus.

Accepted Answer

The article states that in the early days of Chroma Technology, employees made decisions on their own or by consensus.

Question 17

Outside the zone of indifference, a leader's legitimate power disappears rapidly.

Accepted Answer

Legitimate power comes from the formal authority associated with a leader's position. However, once a leader moves outside the zone of indifference, which is the range of activities that employees are willing to accept without question, their legitimate power diminishes quickly. Beyond this zone, leaders must rely on other sources of power and influence, such as their expert knowledge or personal charisma, to get things done.

Question 18

Tyrone needs his production crew to work extra hours on a project. He tells them that if they complete the project on time, he will bring in lunch for them the next day. Tyrone is using the personal appeal influence tactic.

Accepted Answer

Tyrone is using the reward power or incentive approach by offering lunch as a reward for completing the project on time, not the personal appeal tactic which involves asking for something based on personal friendship or loyalty.

Question 19

Subordinates who have a high-quality level of LMX are more likely to become dissatisfied, less motivated, and more prone to quit.

Accepted Answer

The statement is false. Subordinates who have a high-quality level of LMX (leader-member exchange) are typically more satisfied, motivated, and committed to their jobs and less likely to quit.

Question 20

Oliver is responsible for managing the marketing campaign for the company's largest client. The client asked for promotional materials to be created for a last-minute fund-raising event. Oliver asked his team to work on Saturday to get the job done and in return, his staff could take two days off the following week. This MOST exemplifies the use of _______ power.

Accepted Answer

Oliver is offering a reward to his team in exchange for their willingness to work on a weekend. This demonstrates the use of reward power, which is based on the ability to offer incentives or rewards to influence behavior.

Quiz 10: Leadership Effectiveness: Foundations