Mai-Lai carefully listens to her employee, Serena, who is concerned about losing her status in the department if she works from home two days each week. Mai-Lai assures Serena that she will help her work through the transition, and they decide to have a weekly phone conversation to share important information. Which aspect of a transformational leader is Mai-Lai demonstrating?

Question

Quizplus · Accepted Answer

Mai-Lai is demonstrating individualized consideration by actively listening to Serena's concerns and offering support to help her through the transition to working from home.

Mai-Lai Carefully Listens to Her Employee, Serena, Who Is Concerned