When Patrice is having difficulty with a customer, she calls her manager Gregor to help. Gregor is very charismatic and people instantly feel comfortable talking with him - Patrice wishes she had this same ability. Patrice is aware of Gregor's

Question

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Gregor's ability to make people feel comfortable and connect with them easily is an example of idealized influence, which is one of the components of transformational leadership. This trait is not related to inspirational motivation, intellectual stimulation, or individualized consideration.

When Patrice Is Having Difficulty with a Customer, She Calls