In Communication Competency: How did the board of directors at JetBlue respond following the sincere apology delivered by CEO David Neeleman for the disastrous response the airline had during an ice storm that hit New York?

Question

Quizplus · Accepted Answer

The question explicitly mentions "how did the board of directors respond following the sincere apology delivered by CEO David Neeleman." Option A (promoting Neeleman) and option D (asking Neeleman to take over other failing airlines) do not answer the question at all. Option B is unlikely as Neeleman's sincere apology was the appropriate response to the crisis, and the board would likely recognize that. Therefore, the best choice is C - the board forced Neeleman to step down as CEO, indicating that they held him responsible for the airline's failings during the ice storm.

In Communication Competency: How Did the Board of Directors at JetBlue