Question 1

Perceived _____ is the perception that the trustee regrets his or her actions, is committed to reforming personal shortcomings and has resolved to act differently in the future.

Accepted Answer

The term that best fits the definition is "repentance," which implies remorse for past actions, a desire to change and make amends, and a commitment to act differently in the future. The other answer choices - ability, benevolence, and integrity - do not capture the same meaning.

Question 2

Team _____ refers to the extent to which team members devote their resources, such as energy and time, to executing the team's tasks.

Accepted Answer

The term "team effort" refers to the amount of energy and time team members devote to accomplishing the team's tasks. It signifies the group's hard work and dedication to achieving their objectives. Therefore, option A is the most appropriate choice. Denial, monitoring, and benevolence do not correspond to the concept of team effort.

Question 3

Reticence is often used with the idea that others will withhold judgment but when there is no information provided, trustors are likely to assume that the trustee is

Accepted Answer

When there is no information provided, people are likely to assume the worst, and in this case, assume that the trustee is guilty. Therefore, the best choice is option D - guilty.

Question 4

CEO Charlotte Murphy told the stockholders that she would forgo her personal salary for the next 12 months to demonstrateprove to them that she truly regretted hiring personal friends as contractors for the construction project. Which type of substantive response is this?

Accepted Answer

Charlotte Murphy's decision to forgo her personal salary for the next 12 months is an act of penance, or a form of self-punishment to make amends for a wrongdoing. She is seeking to demonstrate her regret for her past actions and restore trust with the stockholders.

Question 5

Trust ____ includes those activities in which a trustee seeks to restore the willingness of the trustor to be vulnerable in the future.

Accepted Answer

Trust repair involves addressing breaches or violations of trust to restore the trustor's confidence in their vulnerability in the relationship.

Question 6

One way a leader can demonstrate benevolence toward employees is to

Accepted Answer

Spending time with employees and mentoring them shows that the leader cares about their personal and professional growth, which is a way of demonstrating benevolence.

Question 7

A(n) _____ is an assertion designed to convey positive intentions about future actions.

Accepted Answer

A promise is a statement made with the intention of carrying it out in the future. It conveys positive intentions about future actions.

Question 8

_____ refers to the degree to which team members must rely on one another in order to complete their jobs.

Accepted Answer

Task interdependence refers to the degree to which team members must rely on one another in order to complete their jobs. When tasks are highly interdependent, team members need to work closely together and coordinate their activities more closely.

Question 9

Ilan was giving a(n) _____ when he said, "I accept full responsibility for the mechanical error that has occurred and will work diligently to correct this error. I am truly sorry this has occurred."

Accepted Answer

Ilan is exhibiting remorse and expressing regret for the mechanical error, indicating that he is offering an apology for his actions. A) is incorrect because he is not making excuses for the error. C) is incorrect because he is acknowledging responsibility rather than denying any involvement. D) is incorrect because while he is committing to making amends and fixing the error, he is not necessarily making a promise to do so.

Question 10

The architects at Kenneth's company work closely together when designing office buildings. They each focus on different areas within the building and coordinate their designs for the final presentation. This is an example of _____.

Accepted Answer

Task interdependence is the degree to which team members rely on each other to complete their tasks. In this case, the architects rely on each other to coordinate their designs, which is an example of task interdependence. Perceived benevolence, team monitoring, and team effort are not the best choices as they do not accurately describe the scenario provided.

Question 11

Rather than apologize for the shipping error, Randal claimed the correct product had been shipped out on Monday and the customer was wrong. What type of verbal response is Randal using to respond to this trust violation?

Accepted Answer

Randal is using a denial response by claiming that the customer is wrong and the correct product was shipped.

Question 12

Which type of verbal response occurs when the accused party explains that he or she cannot or will not confirm or disconfirm the truth of an allegation?

Accepted Answer

Reticence refers to the act of remaining silent or being reluctant to speak or provide information. When the accused person refuses to confirm or deny an allegation, it is an example of reticence.

Question 13

Kendra trusts that the other two members of her teamgroup will complete their part of the project by Wednesday so they can provide her with the data she needs to finish her part by Friday. The trust she has in her coworkers is an example of ____ trust.

Accepted Answer

The trust Kendra has in her coworkers is an example of intrateam trust, which refers to trust between members of the same team or group. Interteam trust, on the other hand, refers to trust between different teams or groups. Benevolent trust refers to trust that is based on the belief that the other person has good intentions, while remorseful trust refers to trust that arises when someone who has violated trust in the past attempts to earn it back. Neither of these types of trust are applicable in this scenario.

Question 14

In Communication Competency: How did the board of directors at JetBlue respond following the sincere apology delivered by CEO David Neeleman for the disastrous response the airline had during an ice storm that hit New York?

Accepted Answer

The question explicitly mentions "how did the board of directors respond following the sincere apology delivered by CEO David Neeleman." Option A (promoting Neeleman) and option D (asking Neeleman to take over other failing airlines) do not answer the question at all. Option B is unlikely as Neeleman's sincere apology was the appropriate response to the crisis, and the board would likely recognize that. Therefore, the best choice is C - the board forced Neeleman to step down as CEO, indicating that they held him responsible for the airline's failings during the ice storm.

Question 15

Beth is a member of the parts acquisition team at her company and knows how important it is for her team'sthe purchase orders to get entered into the system before Monday so she comes into work on Saturday morning and finishes the job. Beth is demonstrating _____.

Accepted Answer

Beth is demonstrating team effort by going above and beyond to ensure the purchase orders are entered on time.

Question 16

A(n) _____ is a self-serving explanation that tries to minimize personal responsibility for a situation.

Accepted Answer

An excuse is a self-serving explanation that tries to minimize personal responsibility for a situation. Denial is a refusal to acknowledge the existence or truth about a situation, reticence is a reluctance to speak or communicate, and an apology involves taking responsibility for one's actions and expressing regret for any harm or offense caused.

Question 17

The automobile manufacturer agreed to give each person who had purchased the 2016 car model a $250 check to account for the hardships they endured as they waited for airbag replacements. This is an example of a(n)

Accepted Answer

The $250 check given to each person who purchased the 2016 car model is an example of reparation, which is compensation or amends made for a wrongdoing or injury. The automobile manufacturer is providing compensation to account for the hardships the customers endured as they waited for airbag replacements, which suggests that they acknowledge their responsibility and are making an effort to make things right. Penance implies a form of punishment or self-discipline, monitoring system refers to a system put in place to keep track of performance or compliance, and excuse suggests the manufacturer is trying to justify their actions rather than provide compensation.

Question 18

As the CFO exited the courtroom, news reporters asked him why he had stolen the money from the company. He responded "no comment" and moved quickly through the crowd. Which type of verbal response did he use?

Accepted Answer

The CFO used reticence by not providing any comment in response to the reporters' question.

Question 19

Jaxon observednoticed that Katie was consistently shipping twice the quantity the customer had ordered. He discussed the situation with her and discovered her computer system had a default that accidently doubled the purchase orders. Jaxon was using team ____ when he noticed this situation.

Accepted Answer

Jaxon was using monitoring skills when he noticed the situation with Katie's computer system causing her to consistently ship twice the quantity ordered. Monitoring involves paying attention to the performance of oneself, other team members, or the overall team, which is exactly what Jaxon did by noticing the issue with Katie's system.

Question 20

A(n) _____ is a set of policies or procedures that a company puts in place to ensure future trustworthy behavior on the part of the trustee.

Accepted Answer

A monitoring system is a set of policies and procedures that a company puts in place to ensure future trustworthy behavior on the part of the trustee. This system is designed to closely monitor the actions and decisions of trustees to ensure that they are acting in accordance with the best interests of the company and its stakeholders. Through monitoring, the company can identify any potential issues or risks early on, and take proactive steps to address them before they become bigger problems. The aim of the monitoring system is to promote accountability, transparency, and responsible behavior on the part of the trustee.

Quiz 9: Promoting Fairness and Trust