Jaxon observednoticed that Katie was consistently shipping twice the quantity the customer had ordered. He discussed the situation with her and discovered her computer system had a default that accidently doubled the purchase orders. Jaxon was using team ____ when he noticed this situation.

Question

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Jaxon was using monitoring skills when he noticed the situation with Katie's computer system causing her to consistently ship twice the quantity ordered. Monitoring involves paying attention to the performance of oneself, other team members, or the overall team, which is exactly what Jaxon did by noticing the issue with Katie's system.

Jaxon Observednoticed That Katie Was Consistently Shipping Twice the Quantity