An empathetic and supportive approach to change would be most appropriate when:
A) the source of resistance is misinformation.
B) there is significant goal conflict.
C) change is resisted due to fear of loss and the unknown.
D) employees lack knowledge and skills to take ownership in the process.

Question

Quizplus · Accepted Answer

When change is resisted due to fear of loss and the unknown, an empathetic and supportive approach is most appropriate. This approach can help employees feel heard and understood, and can alleviate some of their fears and concerns about the change. Option A is better addressed through providing accurate information, option B may require negotiation and finding compromises, and option D may require training and development programs.

An Empathetic and Supportive Approach to Change Would Be Most