The degree of differentiation most affected by employee's specialized knowledge, education, or training is known as:
A) spatial differentiation.
B) vertical differentiation.
C) horizontal differentiation.
D) departmental differentiation.

Question

Quizplus · Accepted Answer

Horizontal differentiation refers to the degree to which different job roles in an organization require specialized knowledge, education, or training. Therefore, the degree of differentiation most affected by employee's specialized knowledge, education, or training is horizontal differentiation.

The Degree of Differentiation Most Affected by Employee's Specialized Knowledge