By developing a knowledge management system, managers want to provide employees with a step by step procedure on how to solve problems. They want to do this because most of their problems are recurring events, and standard procedures work well. This information indicates that the organization is planning to implement a ________ approach to knowledge management.
A) systems thinking
B) codification
C) personalization
D) learning organization

Question

Quizplus · Accepted Answer

The mention of step-by-step procedures and standard procedures suggest that the organization is aiming to codify knowledge into a system for employees to easily access and follow. This approach is known as codification. Systems thinking involves a holistic approach to problem-solving, personalization emphasizes individual knowledge and experience, and a learning organization focuses on continuous learning and improvement.

By Developing a Knowledge Management System, Managers Want to Provide