By developing a knowledge management system, managers want to provide employees more with information on "who to go to" to solve a specific problem rather than describing the steps to solve a problem. They want to do this because most of their problems are too complex to rely on standard procedures. This information indicates that the organization is planning to implement a ________ approach to knowledge management.
A) systems thinking
B) codification
C) personalization
D) learning organization

Question

Quizplus · Accepted Answer

A personalization approach to knowledge management focuses on creating a network of people with expertise and encouraging employees to seek out and interact with those experts to solve complex problems. This approach emphasizes connecting individuals with the right knowledge rather than simply codifying knowledge into a system or process.

By Developing a Knowledge Management System, Managers Want to Provide