When an information system is designed according to a ________ approach to knowledge management, it shows employees who in the organization might possess the knowledge they might need or who might have confronted a similar problem in the past.
A) personalization
B) cognitive
C) codification
D) systems thinking

Question

Quizplus · Accepted Answer

A personalization approach to knowledge management focuses on identifying individuals within an organization who possess relevant knowledge and facilitating connections between those individuals and others who may need their knowledge. This approach can be supported by information systems that provide tools for identifying and contacting individuals with specific expertise or experience.

When an Information System Is Designed According to a ________