If you plan to grant a claim made by a customer who's clearly at fault
A)pinpoint the customer's shortcomings to discourage future mistakes.
B)discourage future mistakes without insulting the customer.
C)scold the customer to discourage future mistakes.
D)post the situation on social media to discourage future mistakes.
E)specifically identify exactly what the customer did wrong.

Question

Quizplus · Accepted Answer

It's important to discourage future mistakes without insulting the customer. Pointing out their shortcomings or scolding them will not improve the situation, and could even damage the customer relationship. Instead, focus on how to prevent similar mistakes in the future without placing blame on the customer.

If You Plan to Grant a Claim Made by a Customer