Implementation and follow-up after the sale is made is a key step in the sales process for all of the following reasons EXCEPT:
A)to make sure that the customer's experience with the product is positive
B)to provide training in proper use of the product
C)to set the salesperson apart from competitors
D)to charge a fee for follow-up to increase revenue
E)to gain repeat business from current customers

Question

Quizplus · Accepted Answer

Following up after the sale solely to charge a fee for the service is not a valid reason and may actually harm the salesperson's reputation and relationship with the customer. The other options are all valid reasons for implementing and following up after a sale.

Implementation and Follow-Up After the Sale Is Made Is a Key